ITIL® Experience (Version 5) Certification Training
Embed human-centred and AI-aware design into digital products and services. ITIL® Experience (Version 5) gives you the expertise to align trust, perception, and value across the entire service lifecycle.
Designed for professionals from foundational to leadership levels, including:
About ITIL® Experience (Version 5)
Embed human-centred and AI-aware design into digital products and services. ITIL® Experience (Version 5) gives you the expertise to align trust, perception, and value across the entire service lifecycle.
Key Benefits of This Certification
Organize roles, responsibilities, and accountability for experience across stakeholders and journey stages.
Embed transparency, emotional clarity, and psychological safety into digital interactions.
Work with experience capture and recognize narrative and numerical experience evidence.
Run continual experience improvement using the notice–interpret–hypothesize–experiment approach.
Apply AI governance and digital ethics to keep AI-enabled experiences responsible and transparent.
What You'll Learn & Standards Covered
What You'll Learn
- ✓ How experience arises from anticipation, perception, and evaluation
- ✓ Digital experience and why it matters for value and trust
- ✓ Stakeholder roles, needs, and tensions across real journeys
- ✓ Experience moments and interactions across lifecycle stages
- ✓ Experience drivers across the ITIL® Four Dimensions
- ✓ Experience capture, experience domains, and evidence evaluation
- ✓ Continual experience improvement with the notice–interpret–hypothesize–experiment approach
- ✓ How AI affects trust, perception, and experience — and governing it responsibly
Standards Covered
- ★ ITIL® Version 5 — Official Syllabus (PeopleCert)
- ★ ITIL® Product and Service Lifecycle Model
- ★ ITIL® Four Dimensions of Product and Service Management
- ★ ITIL® Continual Improvement Model
Course Curriculum
6 modules · 20 topics · 2 days of learning
Upcoming Batches
Choose a batch that fits your schedule.
Meet Your Instructors
Learn from industry practitioners with real-world expertise.
Rajesh Kumar
Lead Trainer
18+ years
Sarah Mitchell
Senior Consultant
15+ years
ITIL® Experience (Version 5) & Your Career Growth
Here's the real market data on how this certification impacts careers.
20–30%
Average salary increase after certification
Global Knowledge IT Skills Report, 2024
45,000+
Related job openings globally
LinkedIn Jobs, 2026
72%
of employers prefer certified professionals
Industry Survey, 2024
$95K+
Average salary for certified professionals
Glassdoor, 2025
Career Progression
Service Delivery Professional
$60K–$85K
Experience Lead / Business Relationship Manager
$90K–$125K
Practice Owner / Integration Manager
$120K–$160K
IT Director / Chief Digital Officer
$170K–$240K
What Our Learners Say
"The session was really helpful, many real life examples were put forward which we can relate. Course material was also good and of course the instructor."
Amrit Kumar Pal
System Engineer at TCS
"Thrilled to announce I'm now certified! The structured approach has been invaluable for my career growth."
Sruti Shikha
Credit Analyst at Canara Bank
"Highly recommend Knowlathon who has a remarkable talent for simplifying complex concepts through relatable day-to-day life examples."
Divya Mote
Senior Consultant at Atos
"Knowlathon is the best consultancy for IT certifications and training. They are reliable, trustworthy, and have amazing trainers."
Manjuraj Benagi
Senior Project Manager at PowerSchool
"This session gave me a real life view on the whole process. It was very interactive and fulfilled because of the teaching style."
Aarnab Bhaumik
System Engineer at TCS
"Training session was very interactive. Topics were covered very well with real life examples. Got an overall great idea of the subject."
Puja Barman
System Engineer at TCS
Frequently Asked Questions
ITIL® Experience (Version 5) for Enterprises
Trusted by Leading Organizations
Tata Consultancy Services (TCS)
Infosys
Wipro
HCL Technologies
Tech Mahindra
Canara Bank
PowerSchool
Atos
Cognizant
Capgemini
Accenture
L&T Infotech
Looking for ITIL® Experience (Version 5) Training for Your Team?
Get a customized training plan, volume discounts, and dedicated support for your organization.