ITIL® Service (Version 5) Certification Training
Deliver resilient, high-performing digital services across the full lifecycle. ITIL® Service (Version 5) provides structured guidance for managing service relationships, service levels, operational reliability, and continual improvement — ensuring consistent performance and measurable customer outcomes.
Designed for professionals from foundational to leadership levels, including:
About ITIL® Service (Version 5)
Deliver resilient, high-performing digital services across the full lifecycle. ITIL® Service (Version 5) provides structured guidance for managing service relationships, service levels, operational reliability, and continual improvement — ensuring consistent performance and measurable customer outcomes.
Key Benefits of This Certification
Enable value co-creation with customers, partners, and stakeholders across services.
Adopt human-centred, experience-led design to improve how services are perceived, delivered, and measured.
Strengthen continual improvement using evidence-based decisions to improve outcomes and reduce waste.
Deliver resilient, adaptable services with consistent performance and measurable customer outcomes.
Apply AI and automation to enhance service capability while maintaining trust and accountability.
What You'll Learn & Standards Covered
What You'll Learn
- ✓ Key concepts of digital product and service management
- ✓ Co-creating value with customers, partners, and stakeholders
- ✓ Applying human-centred, experience-led design to service quality
- ✓ Developing resilient, sustainable, and adaptable services
- ✓ Connecting strategic intent with consistent performance and value
- ✓ Aligning services with real stakeholder needs for measurable outcomes
- ✓ Using continual improvement and evidence-based decisions to reduce waste
- ✓ Applying service governance, AI, and automation responsibly
Standards Covered
- ★ ITIL® Version 5 — Official Syllabus (PeopleCert)
- ★ ITIL® Product and Service Lifecycle Model
- ★ ITIL® Four Dimensions of Product and Service Management
- ★ ITIL® Continual Improvement Model
Course Curriculum
6 modules · 19 topics · 2 days of learning
Upcoming Batches
Choose a batch that fits your schedule.
Meet Your Instructors
Learn from industry practitioners with real-world expertise.
Rajesh Kumar
Lead Trainer
18+ years
Sarah Mitchell
Senior Consultant
15+ years
ITIL® Service (Version 5) & Your Career Growth
Here's the real market data on how this certification impacts careers.
20–30%
Average salary increase after certification
Global Knowledge IT Skills Report, 2024
45,000+
Related job openings globally
LinkedIn Jobs, 2026
72%
of employers prefer certified professionals
Industry Survey, 2024
$95K+
Average salary for certified professionals
Glassdoor, 2025
Career Progression
Service Desk Analyst / IT Analyst
$50K–$70K
Service Manager / Process Owner
$80K–$110K
Service Delivery Manager
$110K–$145K
Digital Transformation Manager
$140K–$190K
What Our Learners Say
"The session was really helpful, many real life examples were put forward which we can relate. Course material was also good and of course the instructor."
Amrit Kumar Pal
System Engineer at TCS
"Thrilled to announce I'm now certified! The structured approach has been invaluable for my career growth."
Sruti Shikha
Credit Analyst at Canara Bank
"Highly recommend Knowlathon who has a remarkable talent for simplifying complex concepts through relatable day-to-day life examples."
Divya Mote
Senior Consultant at Atos
"Knowlathon is the best consultancy for IT certifications and training. They are reliable, trustworthy, and have amazing trainers."
Manjuraj Benagi
Senior Project Manager at PowerSchool
"This session gave me a real life view on the whole process. It was very interactive and fulfilled because of the teaching style."
Aarnab Bhaumik
System Engineer at TCS
"Training session was very interactive. Topics were covered very well with real life examples. Got an overall great idea of the subject."
Puja Barman
System Engineer at TCS
Frequently Asked Questions
ITIL® Service (Version 5) for Enterprises
Trusted by Leading Organizations
Tata Consultancy Services (TCS)
Infosys
Wipro
HCL Technologies
Tech Mahindra
Canara Bank
PowerSchool
Atos
Cognizant
Capgemini
Accenture
L&T Infotech
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