ITIL® 4 Specialist: Create, Deliver & Support (CDS) Certification Training
Advance your IT service delivery career with PeopleCert-accredited ITIL CDS training, expert-led sessions, and everything you need to clear the exam for the first time.
Suited for IT professionals at all levels who are responsible for managing, delivering, and supporting IT services within their organizations:
About ITIL® 4 Specialist: Create, Deliver & Support (CDS)
The ITIL® 4 Specialist: Create, Deliver and Support module sits at the heart of the ITIL 4 Managing Professional stream, and for good reason. It gives IT professionals a deep, practical understanding of how services are designed, built, transitioned, and supported across the entire delivery lifecycle. This program covers everything from value stream management and organizational structures to performance measurement, automation, and continual improvement, making it one of the most operationally relevant certifications available for ITSM professionals today.
Key Benefits of This Certification
The ITIL 4 Specialist Create, Deliver and Support certification validates your ability to manage the full service lifecycle, from design through delivery to ongoing support.
Deepen your understanding of value stream mapping and learn to eliminate inefficiencies that slow down service delivery and inflate operational costs.
ITIL CDS Training develops practical skills in performance measurement, monitoring, and automation, giving you tools to run service operations that are both reliable and scalable.
Earning your ITIL CDS Certification counts toward the ITIL 4 Managing Professional designation, a globally respected qualification that opens doors to senior ITSM roles.
The module brings together people, processes, technology, and information in a way that directly improves how teams collaborate and how quickly issues get resolved.
From service desks and operations managers to delivery leads and process consultants, ITIL 4 Specialist Create, Deliver and Support delivers career value across a wide range of IT roles and team structures.
What You'll Learn & Standards Covered
What You'll Learn
- ✓ Service management key concepts and terminology
- ✓ Service value system and value chain activities
- ✓ Guiding principles and governance practices
- ✓ Continual improvement methodology
- ✓ ITSM practices and their integration
- ✓ Digital transformation and modern service delivery
Standards Covered
- ★ ITIL® Framework — Service Management
- ★ ISO/IEC 20000 — IT Service Management
- ★ COBIT — IT Governance Framework
- ★ Lean IT — Efficiency Principles
Course Curriculum
6 modules · 24 topics · 2–3 days of learning
Upcoming Batches
Choose a batch that fits your schedule.
No scheduled batches in your region yet
Tell us your preferred dates and we'll set up a session that works for you — corporate, group, or 1-on-1.
Meet Your Instructors
Learn from industry practitioners with real-world expertise.
Rajesh Kumar
Lead Trainer
18+ years
Sarah Mitchell
Senior Consultant
15+ years
ITIL® 4 Specialist: Create, Deliver & Support (CDS) — Personal Mentor
Get a personalised quote for this programme.
"Passed on my first attempt! The structured training and mock exams made all the difference."
— Priya M., IT Manager
ITIL® 4 Specialist: Create, Deliver & Support (CDS) & Your Career Growth
Here's the real market data on how this certification impacts careers.
20–30%
Average salary increase after certification
Global Knowledge IT Skills Report, 2024
45,000+
Related job openings globally
LinkedIn Jobs, 2026
72%
of employers prefer certified professionals
Industry Survey, 2024
$95K+
Average salary for certified professionals
Glassdoor, 2025
Career Progression
Service Desk Analyst
$45K–$65K
IT Service Manager
$75K–$100K
ITSM Consultant
$90K–$130K
Director of IT Services
$120K–$170K
What Our Learners Say
"The session was really helpful, many real life examples were put forward which we can relate. Course material was also good and of course the instructor."
Amrit Kumar Pal
System Engineer at TCS
"Thrilled to announce I'm now certified! The structured approach has been invaluable for my career growth."
Sruti Shikha
Credit Analyst at Canara Bank
"Highly recommend Knowlathon who has a remarkable talent for simplifying complex concepts through relatable day-to-day life examples."
Divya Mote
Senior Consultant at Atos
"Knowlathon is the best consultancy for IT certifications and training. They are reliable, trustworthy, and have amazing trainers."
Manjuraj Benagi
Senior Project Manager at PowerSchool
"This session gave me a real life view on the whole process. It was very interactive and fulfilled because of the teaching style."
Aarnab Bhaumik
System Engineer at TCS
"Training session was very interactive. Topics were covered very well with real life examples. Got an overall great idea of the subject."
Puja Barman
System Engineer at TCS
Frequently Asked Questions
ITIL® 4 Specialist: Create, Deliver & Support (CDS) for Enterprises
ITIL® 4 CDS Training for Enterprises
Purpose-built, scalable ITIL CDS Training programs for IT and service management teams ready to raise the quality, speed, and consistency of their service delivery.
Build a workforce that can design, deliver, and support IT services with clarity, structure, and measurable outcomes.
Equip operational teams with value stream thinking that reduces duplication, delays, and unnecessary escalations.
Strengthen cross-functional collaboration between service desk, operations, development, and delivery teams.
Accelerate the path to the ITIL 4 Managing Professional designation for multiple team members simultaneously.
Improve service performance metrics across the board using the practical frameworks from ITIL 4 Specialist Create, Deliver and Support.
Pair ITIL CDS Certification training with other ITSM modules for a complete, organization-wide upskilling strategy.
Trusted by Leading Organizations
Tata Consultancy Services (TCS)
Infosys
Wipro
HCL Technologies
Tech Mahindra
Canara Bank
PowerSchool
Atos
Cognizant
Capgemini
Accenture
L&T Infotech
Looking for ITIL® 4 Specialist: Create, Deliver & Support (CDS) Training for Your Team?
Get a customized training plan, volume discounts, and dedicated support for your organization.