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VeriSM™ Foundation
VeriSM Foundation

VeriSM™ Foundation

 

VeriSM™ foundation specializes in the VeriSM™ model which emphasizes the focal point on cost, outcomes, and the goals of an organization. it also includes a completely unique control mesh, the steering for selecting the precise control practices to set up the products or services. It offers context to provider management inside the virtual age and looks at how rising technologies and modern control practices can be applied to add value for the consumer. 

The VeriSM™ Foundation certification builds the fundamental skills and knowledge enabling individuals to participate in a service organization and to deliver value to the consumer 

Last updated Apr 2025
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Course Fee -
$ 799
Buy Now
*taxes may applicable
Training By
Knowlathon
Certificate By
EXIN
Duration
16 Hours
Learning Aids
Yes
Practice Exam
Yes
LMS Access
Yes
K-Prime Warranty
Yes

Accredited By

 

Course Features

Exam Voucher by EXIN

Official Training Material from EXIN

Official VeriSM E-Book

Highly Experienced & Accredited Instructor

Live Instructor-Led Sessions

Real Life Examples & Case Studies

Lifetime LMS Access

K-Prime Warranty

 

Target Audience of VeriSM™ Foundation Course

 

This course is suitable for professionals who are new to Service Management as well as those already working within a Service Management environment.  

This includes graduates and undergraduates, managers, service owners/managers, executives and IT professionals.

 

VeriSM™ Foundation Exam and Certification Information

 

  • Duration: 01 hour 
  • Number of Questions: 40 (Multiple Choice) 
  • Pass mark: 65% 
  • Open book: No 
  • Electronic equipment allowed: No 
  • Level: Foundation 
  • Languages: Chinese, Dutch, English, German, Japanese, Portuguese 

 

VeriSM™ Foundation Certification Journey

 

Course Outline

The service organization

Organizational context 

  • Define key elements of an organization.   
  • Describe how to optimize organizational interactions.   

Organizational governance 

  • Define the elements of organizational governance (evaluate, direct, monitor). 
  • Explain how governance flows through an organization.   

Digital transformation 

  • define the impact of technology changes on organizations.   
  • describe the impact of digital transformation on service management. 
Service culture

Service culture 

  • Define a service culture.   
  • Explain the elements of a service culture.   
People and organizational structure

Organization structure 

  • Define the differences between a leader and a manager.   
  • Explain the competencies of the service management professional.   
  • List the elements of a well-functioning team.   

Service management challenges 

  • Explain methods to overcome team challenges (silos, virtual teams). 
  • Explain the challenges of managing consumers.   
  • Describe the elements of communication.   
  • Explain organizational change principles.   
The VeriSM™ model

The VeriSM™ model 

  • define the elements of the VeriSM™ model.   
  • explain how VeriSM™ re-defines service management.   
  • explain how VeriSM™ uses the Management Mesh to create and support services. 
  • explain the elements within each of the four stages of the VeriSM™ model: 

  1. Define 

  2. Produce 

  3. Provide 

  4. Respond 

Adapting the VeriSM™ model 

  • define the process of selecting and integrating management practices. 
  • explain the characteristics of successful operating models.  
Progressive practices

Progressive practices 

  • Indicate the success factors for adopting progressive management practices. 
  • Clarify the key concepts and when to apply Agile, DevOps, Service Integration and Management (SIAM™), Lean as a management practice. 
  • Define the importance of considering Shift Left, Customer Experience (CX) / User Experience (UX), continuous delivery practices in service delivery. 
Innovative technologies

Impact of technology 

  • summarize the implications of technology on service management. F 
  • explain the benefits of cloud, virtualization, and automation. F 
  • explain the impact of Big Data, Internet of Things (IoT), mobile computing, bring your own device (BYOD) on service management. 
  • define serverless computing, artificial intelligence, Robotic Process Automation (RPA), machine learning, and containerization in relation to service delivery. 
Getting started

Getting started 

  • identify steps to initiate an improvement program based on VeriSM™. 
  • differentiate between reactive and proactive operations.  

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