IT Service Management and Excellence

ITSM stands for Information Technology Service Management. ITSM has made its presence felt in both large global sized organizations and as well as medium and growing enterprises. All of them have realized the importance of it and have tried to adopt ITSM into their functioning. The Aspects of ITSM are well described through ITIL the best practice framework. In ITIL, ITSM is described as the support and delivery of IT services that are appropriate to the business requirements of an organization.

IT Service Management is a management system that includes the ongoing governance, application and practice that enables an IT organization to adapt and morph to changing people (demographics), business (including partners and suppliers), technical, and other things that change over time.

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