ISO 20000 helps you to understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain. IT service management is a set of specialized organizational capabilities for providing value to customers in the form of services. Service management is the art of modifying resources into valuable services. ISO 20000 is a ITSM framework, This standard was created to reflect the best practices described inside the IT Infrastructure Library system (ITIL).This standard is more focuses on Change management and financial management. ISO 20000 also helps you to Understand the concepts, approaches, methods, and techniques used to implement an IT Service Management System.
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