ISO/IEC 20000 – Foundation


ISO 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

Course description

ISO/IEC 20000 course helps you to Understand the elements and operations of an IT Service Management System and its principal methods. It also defines the requirements for and provides details of the IT service management system needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with standard.

Learning Objectives of this course –

Understand the elements and operations of an IT Service Management System and its principal processes

Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks

Understand the approaches, methods and techniques used for the implementation and management of an ITSMS

 Target audience

IT Service operational staff



Senior consultants and


Course Features

    • Language – English

    • Skill level – Beginner

    • Duration – 2 days

    • Liked by – 1659

    • Mode – Classroom / Online

Benefits to Individual

It Provides assurance that their service requirements will be fulfilled

Increases reputation and confidence

Benefits to Organization

Better alignment of IT services and the business

Improving corporate image and credibility

Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000

IT Service Management System (ITSMS) requirements and Certification Exam

Course Duration

2 Days

The exam covers the following competence domains

Fundamental principles and concepts of an IT Service Management System

IT Service Management System (ITSMS)

Certification by




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