ISO/IEC 20000 – Lead Auditor


ISO Lead Auditor training enables you to develop the particular expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process. ISO 20000 Lead Auditor defines the requirements for an IT service management system. It sets out the mail processes to deliver IT service effectively.

Course description

Learning Objectives of this course –

Understand the operations of an IT Service Management System (ITSMS) based on ISO/IEC 20000

Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks

Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011

Learn how to lead an audit and audit team

Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an ITSMS audit

Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential.

 Target audience

Senior IT managers

IT managers

IT consultants

IT Technical experts

IT expert advisors

IT Auditors

Course Features

    • Language – English

    • Skill level – Beginner

    • Duration – 5 days

    • Liked by – 1387

    • Mode – Classroom / Online

Benefits to Individual

Develops best policies & practices and can be put in practice immediately.

Benefits to Organization

Improved management of cost leads to financial saving

Reduction in incidents and improved incident management

Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000

Audit principles, preparation and launching of an audit

On-site audit activities

Closing the audit

Certification Exam

Course Duration

5 Days

The exam covers the following competency domains:

Fundamental principles and concepts of an IT Service Management System

IT Service Management System

Fundamental audit concepts and principles

Preparation of an ISO/IEC 20000-1 audit

Conducting an ISO/IEC 20000-1 audit

Closing an ISO/IEC 20000-1 audit

Managing an ISO/IEC 20000-1 audit program

Certification by



Work experience: Two years of work experience in IT Service Management

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