ISO/IEC 20000 – Lead Implementer


ISO/IEC 20000 Lead Implementer is an intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an information security management system based on ISO/IEC 27001:2013. To gain a comprehensive understanding of the concepts, approaches and methods required for the effective management of an information security management system.

Course description

Learning Objectives of this course –

Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory framework

Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ITSMS

Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization

Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ITSMS

Acquire the expertise to advise an organization in implementing IT Service Management System best practices

After mastering all the necessary concepts of IT Service Management Systems, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Implementer” credential.

 Target audience

Senior IT managers

IT managers

IT consultants

IT Technical experts

IT expert advisors

Course Features

    • Language – English

    • Skill level – Intermediate

    • Duration – 5 days

    • Liked by – 1570

    • Mode – Classroom / Online

Benefits to Individual

Better understanding of information security management throughout an organization

ISO Lead Implementer will make you confident to implement best methods in security so can build better business

Help you to apply best technique for securing information of your organization, so you can value add to your organization

Can create framework for your own ISMS

Therefor it will help you in process of protection of your information (through integrity, confidentiality and availability).

Benefits to Organization

Individual's capability can protect organization's business and meet stakeholder expectations.

organization's information can be protected in good manner as individual knowledge will help to develop ISMS framework.

To develop the knowledge and skills required to advice organizations on best practice in the management of information security

Introduction to ISO/IEC 20000 and initiation of an ITSMS

Plan the implementation of an ITSMS

Implementation of an ITSMS

ITSMS monitoring, measurement, continuous improvement and preparation for a certification audit

Certification Exam

Course Duration

5 Days

The exam covers the following competency domains:

Fundamental principles and concepts of an IT Service Management System

IT Service Management System

Planning an ITSMS implementation based on ISO/IEC 20000-1

Implementing an ITSMS based on ISO/IEC 20000-1

Performance evaluation, monitoring and measurement of an ITSMS based on ISO/IEC 20000-1

Continual improvement of an ITSMS based on ISO/IEC 20000-1

Preparing for an ITSMS certification audit

Certification by



Professional Experience: Two years of work experience in IT Service Management

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