Create, Deliver and Support


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ITIL4 Create, Deliver and Support module focuses on integration of different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.

Course description

ITIL is the world’s de-facto framework for service management.
ITIL has helped thousands of companies and millions of professionals to deliver better IT services
ITIL4 is the latest framework to learn to help you grow your credentials among your peers.
More and more companies will move towards ITIL4 in coming years to make their IT services world class

 Target audience

Individuals continuing their journey in service management

ITSM managers and aspiring ITSM managers

ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery

Existing ITIL qualification holders wishing to develop their knowledge.

Course Features

    • Language – English

    • Skill level – Beginner

    • Duration – 2 day

    • Liked by – 21

    • Mode – Classroom

Benefits to Individual

Understand how to plan and build a service value stream to create, deliver and support services

Understand relevant practises contributing to Create, Deliver and Support across SVS and value streams.

Understand how to create deliver and support services.

Benefits to Organisation

Understand the entire value chain contributing to value creation.

Understand individual components in the chain.

Be a responsive organisation reducing the time to market.

Understand the concepts and challenges relating to the following across the service value system:

Understand how to use a ‘shift left’ approach, plan and manage resources, use and value of IT across SVS

Know how the ITIL practices that contribute to a value stream for a new service

How to use a value stream to provide user support, co-ordinate, prioritize and structure work and activities

Course Duration

2 day

Multiple Choice Questions

No. of questions - 40

Marks: Each question is worth 1 mark. There are 40 marks available.

Pass mark – 70% or higher – a raw score of 28 marks or above

Exam Duration – 90 Minutes

There are 15 questions at Bloom’s Level 2 = approx. 37.5%

There are 25 questions at Bloom’s Level 3 = approx. 62.5%

Certification by



ITIL 4 Foundation Certification Completion

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