Direct, Plan & Improve


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To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT
organization, with a strong and effective strategic direction.
To provide practitioners with a practical and strategic method for planning and delivering continual
improvement with the necessary agility.

Course description

ITIL is the world’s de-facto framework for service management.
ITIL has helped thousands of companies and millions of professionals to deliver better IT services
ITIL4 is the latest framework to learn to help you grow your credentials among your peers.
More and more companies will move towards ITIL4 in coming years to make their IT services world class

 Target audience

Individuals continuing their journey in service management

ITSM managers and aspiring ITSM managers

managers of all levels involved in shaping direction and strategy or developing a continually improving team

Existing ITIL qualification holders wishing to develop their knowledge.

Course Features

    • Language – English

    • Skill level – Beginner

    • Duration – 2 day

    • Liked by – 21

    • Mode – Classroom

Benefits to Individual

Understand the Key Concepts of Direct, Plan & Improve

Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

Understand the role of GRC and know how to integrate the principles and methods into the service value system

Benefits to Organisation

Understand and know how to use the key principles and methods of continual improvement for all types of improvements

Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement

Understand and know how to direct, plan and improve value streams and practices

Understand the differences between the key concepts like Vision and Mission, Strategy, Tactics and Operations

Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement

Understand the role of risk and risk management in DPI

Course Duration

2 day

Multiple Choice Questions

No. of questions - 40

Marks: Each question is worth 1 mark. There are 40 marks available.

Pass mark – 70% or higher – a raw score of 28 marks or above

Exam Duration – 90 Minutes

There are 15 questions at Bloom’s Level 2 = approx. 37.5%

There are 25 questions at Bloom’s Level 3 = approx. 62.5%

Certification by



ITIL 4 Foundation Certification Completion

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