ITIL4 Foundation


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ITIL4 is the most important update in the history of ITIL yet. It builds on every important concept and methodology ITSM domain has seen over last 8 years. It incorporates important industry phenomenon like DevOps, Agile, Cloud, Emerging Technologies etc. It upgrades your understanding from Service Lifecycle perspective to Service Value Chain perspective.

Course description

ITIL is the worlds defacto framework for service management.
ITIL has helped thousands of companies and millions of professionals to deliver better IT services
ITIL4 is the latest framework to learn to help you grow your credentials among your peers.
More and more companies will move towards ITIL4 in coming years to make their IT services world class.

 Target audience

Individuals at the start of their journey in Service Management

ITSM Managers and aspiring ITSM Managers

Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery

Existing ITIL qualification holders wishing to update their knowledge.

Course Features

    • Language – English

    • Skill level – Beginner

    • Duration – 2 day

    • Liked by – 21

    • Mode – Classroom

Benefits to Individual

Reliable IT services helps in increasing business productivity, efficiency and effectiveness.

Helps an individual to identify, plan, deliver and support IT Services to Business.

Makes aware about the Global Standard Best Practices.

Helps to communicate with the customer or client in common language.

Undergoing various ITIL processes will help an individual to understand the gaps very well.

Benefits to Organisation

Strategic Business Objectives can be achieved through aligned IT Services

Helps staff for better utilization of skills and experience which leads in productivity increase.

Customer Satisfaction

User as well as end-user perception is been improved.

Understand the key service concepts

Understand how the ITIL guiding principles can help an organization adopt and adapt service management

Understand the four dimensions of service management

Understand the purpose and components of the ITIL service value system

Understand the activities of the service value chain, and how they interconnect

Know the purpose and key terms of 15 ITIL practices

Understand 7 ITIL practices

Course Duration

2 day

Multiple Choice Questions

No. of questions - 40

Pass mark – 65% or higher

Exam Duration – 60 Minutes

Certification by



ITIL 4 Foundation Certification Completion

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