ITIL V3 Foundation


ITIL is one of the international normal for it service management. It guides it services to be delivered with enhanced efficiency and more effectively, leading to overjoyed customers. This ITIL foundation course relies on the 2011 publication, the successor of ITIL v3. To completely act in an ITIL based its business processes, understanding of ITIL framework is quite critical so as everybody “speaks identical language.” This learning will provide you with the nuances of working in an ITIL culture. You will get a summary of this discipline and the way to attach the processes and phases of ITIL. During the training, we will also showcase you the combination of ITIL framework and agile process, therefore you as a participant will be able to build the link between quite different strategies and their implications for the framework of ITIL. This learning will also prepare you for the ITIL foundation examination.

Course description

ITIL Foundation is the Entry Level certification in IT Service Management. The Foundation level gives the basic awareness of the ITIL Service Lifecyle concepts, Key Principles and terminology used. It is the first step for an individual to become an ITIL EXPERT.
ITIL Foundation course is designed in such a way that helps to understand the ITL Framework and achieve the business goals by increasing the productivity and reducing cost.

 Target audience

IT professionals, business managers, business process owners, project managers, students and individuals who have a keen interest in IT Services Management can attend this course. The ITIL Foundation certification is a prerequisite for the Practitioner’s Certificate and the Manager’s Certificate in IT Service Management.

Course Features

    • Language – English

    • Skill level – Beginner

    • Duration – 1 day

    • Liked by – 9798

    • Mode – Classroom / Online

Benefits to Individual

Reliable IT services helps in increasing business productivity, efficiency and effectiveness.

Helps an individual to identify, plan, deliver and support IT Services to Business.

Makes aware about the Global Standard Best Practices.

Undergoing various ITIL processes will help an individual to understand the gaps very well.

Helps to communicate with the customer or client in common language.

Benefits to Organisation

Strategic Business Objectives can be achieved through aligned IT Services

Helps staff for better utilization of skills and experience which leads in productivity increase.

Customer Satisfaction

User as well as end-user perception is been improved.

Service management as a practice (comprehension)

The ITIL service lifecycle (comprehension)

Generic concepts and definitions (awareness)

Key principles and models (comprehension)

Selected processes (awareness)

Selected functions (awareness)

Selected roles (awareness)

Technology and architecture (awareness)

Competence and training (awareness)

Course Duration

1 day

Multiple choice examination questions

40 questions

26 marks required to pass (out of 40 available) - 65%

60 minutes’ duration

Closed book.

Certification by



Basic understanding of working of IT

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