ITIL Practitioner


This Certification provides practical guidance on how to adopt and implement the ITIL framework to support your business goals. It makes practitioners to understand and implement ITIL Framework in practice. It can be taken at any stage in the ITIL certification cycle post completing foundation. ITIL Practitioner follows the CSI approach as the way to structure the improvement initiatives. It covers majorly three crucial key areas which are quite vital for the success of any improvement initiatives: Organizational Change Management, Communication, Measurement and Metrics.

Course description

The ITIL Practitioner level is next stage in the ITIL Scheme which is developed understand the step between the Foundation and Intermediate level. ITIL Practitioner aims to improve the ability of individuals to adopt and adapt ITIL in their organization.

ITIL Practitioner is the further step you can choose after ITIL Foundation for those who have already learned the basics of IT Service Management. It also ensures that the IT services are aligned to the needs of the business and support its core processes.

ITIL Practitioner aims at providing guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. It will you with a different set of skills which are not available in the existing certifications.

The ITIL Practitioner tends to cover the Continual Service Improvement approach as the way to structure any improvement initiatives. It covers the three key areas for success of any improvement initiatives,

  • Communication
  • Measurement and Metrics
  • Organizational Change Management

The ITIL Practitioner module is worth 4 credit out of 17 required before proceeding for Managing Across Lifecycle module.

 Target audience

IT Professionals

IT Support Staff

Project and Business Managers

Any member of an IT team involved in the delivery of IT Services

Course Features

    • Language – English

    • Skill level – Intermediate

    • Duration – 1 day

    • Liked by – 9540

    • Mode – Classroom / Online

Benefits to Individual

Gives a clear guidance on how to adopt a service management best practices approach

Helps Improve Communication

Helps providing confidence to adopt and adapt to meet Organizational needs.

Ensures individuals gain skills and capabilities to deliver improved services.

Benefits to Organization

Ensures the organization make adoption of the basis of facts and not the memory.

Makes sure the business goals are achieved.

Ensures that the customers and clients are satisfied with the service.


The Journey

Organizational Change Management (OCM)

The Desire


Road map

Metrics and Measurements

Check, Control, and Redirect

Stay Tuned

Guiding Principles

Course Duration

2 Days

Multiple choice examination questions

40 questions

28 marks required to pass (out of 40 available) - 70%

Exam Duration 105 minutes

Open book

Certification by



Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications.)

2 to 4 years of professional experience working in IT service management is highly desirable.

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