ITIL Service Design


The ITIL SD (Service Design) Certification is one of the modules of ITIL® Lifecycle stream which covers the architectures, processes, policies and documentation which will assist you in designing the services which will meet the requirements of program. It introduces the requirement, framework and phases of service design and will also teach you how to organize and implement this as part of overall service management. It also portrays the relation of service design to the other stages of the ITIL Service Lifecycle.

Course description

ITIL Service Design is one of the certification in the ITIL Lifecycle stream which covers the policies, documentation, processes and architectures which allows to design the services which will meet the organization needs.

The ITIL Service Design phase is also known as a ‘Blue Print Phase’. This phase is designed so well that it takes care that the service management is fully aligned with the business requirements ensuring its capabilities are used efficiently.

The course teaches how to manage and implement, introducing process, purpose and principles of service design.
The Service design module is worth 3 credit out of 17 required before proceeding for Managing Across Lifecycle module.

 Target audience

IT Strategists

Service designers

Delivery Managers

IT architects

Chief information officers (CIOs)

IT planners

Chief technology officers (CTOs)

IT consultants

Supervisory staff

IT audit managers

IT security managers

Course Features

    • Language – English

    • Skill level – Intermediate

    • Duration – 2 days

    • Liked by – 4101

    • Mode – Classroom / Online

Benefits to Individual

Provides capability to test, learn and prototype with clients for improving the design and developing more effective solutions.

Be more creative with collaboration

Helps in Gaps and redundancies elimination.

Benefits to Organization

Adopting and Implementing ITIL Service design will benefit an organization as per below,

Improve quality of service.

Ease the implementation of new and changed service

Improve consistency of service

Improve service alignment

Improve service performance

Introduction to service design

Service Design Principles

Service Design Processes


Organizing for Service Design

Technology Considerations

Implementing Service Design

Course Duration

2 Days

Multiple choice examination questions

Eight questions per paper

28 marks required to pass (out of 40 available) - 70%

90 minutes’ duration

Closed book

Certification by



ITIL Foundation Certification Completion

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