ITIL Service Offerings & Agreements


The ITIL SOA (Service Offerings and Agreements) Certification is one of the module of ITIL Capability Stream. This program is specifically designed to help professionals to understand how the five stages of the ITIL lifecycle stream can add value to organizations and projects. It also provides guidance on how service offerings can be built to identify and built both business and user needs.

Course description

The Service Offerings and Agreements (SOA) is the one of the modules from ITIL Service Capability Stream which mainly focuses on practical application of SOA practices which helps in enabling service level, portfolio, demand supplier, service catalogue, supplier and financial management.

The course will provide with the knowledge of management level concepts and core information of the activities and techniques within SOA. The course content of SOA is mainly based on best practice guidance contained in ITIL Service Strategy and ITIL Service Design Publications.

The Course is so well designed which helps the individuals and organizations understand that how the five stages of ITIL Lifecycle can offer value the project. It also provides guidance on how service offerings can be developed to support both business and user needs.

The SOA module is worth 4 credit out of 17 required before proceeding for Managing Across Lifecycle module.

 Target audience

IT Strategists

Service designers

Delivery Managers

IT architects

Chief information officers (CIOs)

IT planners

Chief technology officers (CTOs)

IT consultants

Supervisory staff

IT audit managers

IT security managers

Course Features

    • Language – English

    • Skill level – Intermediate

    • Duration – 2 days

    • Liked by – 2298

    • Mode – Classroom / Online

Benefits to Individual

Provides Greater visibility of IT costs and assets

SOA offers benefits to an individual who will be better able to understand the relationship between the IT and general aspects of their work.

Provides Greater visibility of IT costs and assets

Benefits to Organization

Organizations can ensure that they can manage their cost and risks associated with their service portfolio.

Organization's conflicting service demands can be resolved.

Improve service alignment of an Organization

Improve service performance of an Organization

Introduction to service offerings and agreements

Service portfolio management

Service catalogue management

Service level management

Demand management

Supplier management

Financial Management for IT services

Business relationship management

SOA roles and responsibilities

Technology and implementation considerations

Course Duration

2 Days

Multiple choice examination questions

Eight questions per paper

28 marks required to pass (out of 40 available) - 70%

90 minutes’ duration

Closed book

Certification by



ITIL Foundation Certification Completion

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