ITIL Service Strategy


The ITIL SS (Service Strategy) Certification is one of the modules of ITIL Lifecycle stream which guides you to structure, build, and execute strategy for the service provider. This module provides you with the specific knowledge and techniques which help you to demonstrate your understanding about the risks and success factors and your ability to develop and progress strategy within a programme.

Course description

ITIL Service Strategy is one of the certification in the ITIL Lifecycle stream which focuses on the importance of the strategic aspect of services within the IT service lifecycle.

It helps you understand the risk and success factors and provides the skills to develop and progress strategic techniques in the organization.

‘Think and Act’ in a strategic manner is the most ultimate goal of ITIL Service strategy phase. Principles and Processes of service management are Identified and defined along with its application.

Main Processes of ITIL Service Strategy phase,

  1. Service Portfolio Management
  2. Demand Management
  3. Business Relationship Management
  4. Financial Management for IT Services
  5. Strategy Management for IT Services

The Service Strategy module is worth 3 credit out of 17 required before proceeding for Managing Across Lifecycle module. 

 Target audience

IT Strategists

Service designers

IT architects

Chief information officers (CIOs)

IT planners

Chief technology officers (CTOs)

IT consultants

Supervisory staff

IT audit managers

IT security managers

Course Features

    • Language – English

    • Skill level – Intermediate

    • Duration – 2 days

    • Liked by – 3387

    • Mode – Classroom / Online

Benefits to Individual

Implementing strategic planning will help in improving service quality.

Provides Greater visibility of IT costs and assets

ITIL Service strategy offers benefits to an individual who will be better able to understand the relationship between the IT and general aspects of their work.

Benefits to Organization

Organizations can ensure that they can manage their cost and risks associated with their service portfolio.

Organization's conflicting service demands can be resolved.

New and changing services to the organizational strategy can be aligned.

Introduction to service strategy

Service Strategy Principles

Service Strategy Processes


Organizing for Service Strategy

Technology Considerations

Implementing Service Strategy

Course Duration

2 Days

Multiple choice examination questions

Eight questions per paper

28 marks required to pass (out of 40 available) - 70%

90 minutes’ duration

Closed book

Certification by



ITIL Foundation Certification Completion

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