ITIL Service Transition


The ITIL ST(Service Transition) Certification is one of the modules of ITIL® Lifecycle stream which focuses on the process, practice elements and management techniques required to develop, test and execute products and services. It also demonstrates how frameworks of this module can be applied to the other stages of IT Service lifecycle.

Course description

ITIL Service Transition is one of the certification in the ITIL Lifecycle stream which mostly focusses on the Management techniques, process and practice elements which are essential for building, testing and implementing products and services.

Service Transition also helps to ensure whether the new, retired and modified services are meeting the expectations of the business.

ITIL Service Transition will help in understanding below Processes,

  1. Service asset and configuration management
  2. Release and deployment management
  3. Transition Planning and Support
  4. Knowledge Management
  5. Change Management

The Service Transition module is worth 3 credit out of 17 required before proceeding for Managing Across Lifecycle module.

 Target audience

IT Strategists

Service designers

Delivery Managers

IT architects

Chief information officers (CIOs)

IT planners

Chief technology officers (CTOs)

IT consultants

Supervisory staff

IT audit managers

IT security managers

Course Features

    • Language – English

    • Skill level – Intermediate

    • Duration – 2 days

    • Liked by – 4090

    • Mode – Classroom / Online

Benefits to Individual

Allows to learn quickly to the new service requirements.

Helps an individual to understand how new and changed services of the organisation can be aligned.

Helps an individual to improve success rate of change.

Benefits to Organization

Unexpected clashes and dependencies can be reduced.

Successful change can be observed in higher volume.

Flexibility & Organization agility can be improved.

New or changed service release can be evaluated consistently and rigorously.

Introduction to Service Transition

Service Transition Principles

Service Transition Processes


Organizing for Service Transition

Technology Considerations

Implementing Service Transition

Course Duration

2 Days

Multiple choice examination questions

Eight questions per paper

28 marks required to pass (out of 40 available) - 70%

90 minutes’ duration

Closed book

Certification by



ITIL Foundation Certification Completion

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