SIAM Foundation

30,000/-

Service Integration and Management is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. The EXIN BCS SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles. This certification covers themes such as: potential benefits as well as the challenges and risks of implementing Service Integration and Management. The SIAM™ certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes the EXIN BCS SIAM™ Foundation knows how Service Integration and Management delivers business value and is able to contribute to the implementation and use of Service Integration and Management in an organization.

Course description

SIAM covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management. tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM.

Service Integration and Management (SIAM) is an approach to managing multiple suppliers of business as well as IT services. SIAM integrates them to provide a single, business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services to meet business requirements. The term SIAM was preceded by ‘Service Integration’.

 Target audience

Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.

Course Features

    • Language – English

    • Skill level – Beginner

    • Duration – 2 days

    • Liked by – 79

    • Mode – Classroom

Benefits to Individual

Better service to end-users

More cost-efficiency

Increased accountability

Enable more flexibility

The ability to introduce competitiveness between service providers

Development and ownership of intellectual property

Greater access to expertise across a wider range of suppliers

Benefits to Organisation

SIAM certification helps organizations reduce costs and improves the quality of their services which result in improved customer satisfaction and loyalty.

This certification includes the following topics:

Introduction to Service Integration and Management

Service Integration and Management implementation roadmap

Service Integration and Management and its relation to other management practices

Service Integration and Management roles and responsibilities

Service Integration and Management practices

Processes to support Service Integration and Management

Service Integration and Management challenges and risks

Course Duration

2 days

Multiple Choice Questions

No. of questions - 40

Pass mark – 65% (26 out of 40)

Exam Duration – 60 Minutes

Certification by

EXIN

Prerequisites

A Service Integration and Management (SIAM™) Foundation training is the recommended preparation for the certification exam.

Also recommended is knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification.

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