ITIL® 4 Specialist: Monitor, Support and Fulfil
Accredited By
Course Package
Exam Voucher by PeopleCert
Official Training Material from PeopleCert
Official ITIL®4 Practitioner E-Book
Highly Experienced & Accredited Instructor
Live Instructor-Led Sessions
Real Life Examples & Case Studies
Lifetime LMS Access
K-Prime Warranty
Target Audience of ITIL® 4 MSF Certification
All individuals from beginner – senior level, who are responsible and accountable for the management of IT Services in any organisation and most commonly include the below (but not limited to) designations: IT Service Management Analysts
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IT Process Managers
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IT Service Delivery Managers
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IT Service Management Consultants
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IT Operations Managers
Pre-requisites of ITIL® 4 MSF Certification Training
Below mentioned are the pre-requisites:
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ITIL® 4 Foundation Certificate in IT Service Management
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Training through an Accredited Training Organisation
ITIL® 4 MSF Certification Journey
Exam and Certification Information
- No. of Questions: 60
- Exam Duration: 90 minutes
- Exam Format: Multiple Choice Questions (MCQ)
- Pass Marks: 39 out of 60 (65%)
- Exam Type: Closed Book
Course Outline
1. ITIL Foundation recap
2. Module 1 - Incident Management
- a. Key concepts
- b. Purpose
- c. Definitions
- d. Processes of the Practice
- e. Roles and competences
3. Module 2 - Service Desk
- a. Key concepts
- b. Purpose
- c. Definitions
- d. Processes of the Practice
- e. Roles and competences
4. Module 3 - Service Request Management
- a. Key concepts
- b. Purpose
- c. Definitions
- d. Processes of the Practice
- e. Roles and competences
5. Module 4 - Monitoring & Event Management
- a. Key concepts
- b. Purpose
- c. Definitions
- d. Processes of the Practice
- e. Roles and competences
6. Module 5 - Problem Management
- a. Key concepts
- b. Purpose
- c. Definitions
- d. Processes of the Practice
- e. Roles and competences
7. ITIL 4 Sample Paper Discussions
8. Q&A
Achieve Your ITIL® 4 MSF Certification Today!
Get Your Certificate in Just 7 Days
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