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ITIL® 4 Foundation Certification Training Course

ITIL® 4 Foundation

ITIL 4 certification training

ITIL 4 foundation certification training

ITIL® 4 Foundation Certification Training Course

ITIL® 4 Foundation is a certification for entry-level IT professionals that provides a comprehensive understanding of IT service management (ITSM). ITIL® 4 Foundation provides a firm base for those who are new to IT service management or wish to update their knowledge to the most recent version of ITIL. It helps professionals to align IT services with business objectives, enhance service quality, and drive organisational value via effective ITSM practises.

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Last updated Jan 2025

Course Fee -

$ 1299

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Training By

Knowlathon

Certificate By

PeopleCert

Duration

8 Hours

Learning Aids

Yes

Practice Exam

Yes

LMS Access

Yes

K-Prime Warranty

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Accredited By

Course Package

Exam Voucher by PeopleCert

Official Training Material from PeopleCert

Official ITIL®4 Foundation E-Book

Highly Experienced & Accredited Instructor

Live Instructor-Led Sessions

Real Life Examples & Case Studies

Lifetime LMS Access

K-Prime Warranty

Target Audience of ITIL® 4 Foundation Certification

All individuals from beginner – senior level, who are responsible and accountable for the management of IT Services in any organisation and most commonly include the below (but not limited to) designations:

IT Service Desk Analysts
IT Support Executives
IT Service Management Analysts
IT Process Managers
IT Service Management Consultants
IT Operations Managers
IT Service Delivery Managers
IT Students and Graduates
Business Owners and Managers
Anyone interested in IT Service Management

Pre-requisites Of ITIL® 4 Foundation Certification Training

No specific prerequisites or prior qualifications required
Suitable for beginners and experienced professionals alike
Basic understanding of IT terminology is beneficial

ITIL® 4 Foundation Exam and Certification Information

No. of Questions: 40
Exam Duration: 60 minutes
Exam Format: Multiple Choice Questions (MCQ)
Pass Marks: 26 out of 40 (65%)
Exam Type: Closed Book

ITIL® 4 Foundation Certification Journey

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PeopleCert Exam voucher + Official Training Material + official eBook

LMS Access

Video Recorded session

Practice Questions

Instructor-Led Virtual classroom Training

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1. Introduction

Introduction

2. The structure and benefits of the ITIL® 4 framework

The ITIL SVS - The Framework Structure
Benefits of the ITIL Framework

3. Key concepts of service management

Value and value co-creation
Organizations, service providers, service consumers, and other stakeholders
Products and services
Service relationships
Value: outcomes, costs, and risks

4. The four dimensions of service management

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
External factors

5. The ITIL service value system

Service value system overview
Opportunity, demand, and value
The ITIL guiding principles
ITIL Service Value Chain

6. The ITIL service value system

Service value system overview
Opportunity, demand, and value
The ITIL guiding principles
ITIL Service Value Chain

7. The ITIL service value Chain

Plan
Improve
Engage
Design & Transition
Obtain & Build
Deliver & Support

8. ITIL Practices

General Management Practices
Service Management Practices
Technical Management Practices

9. Recap for the day

Recap for the day

10. ITIL® 4 Foundation Sample Paper Discussions

ITIL® 4 Foundation Sample Paper Discussions

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Achieve Your ITIL® 4 Foundation Certification Today!

Get Your Certificate in Just 7 Days

Why Knowlathon

Established Expertise

Since 2013, Knowlathon has been offering high-quality training programs.

Client-Centric Approach

By prioritizing the unique needs and goals of each client, we deliver training solutions that drive tangible results.

Global Reach

Knowlathon has established itself as a trusted partner in IT training, helping individuals and businesses achieve their goals on a global scale.

Experienced Professionals

With deep industry knowledge and extensive expertise, our trainers bring real-world insights and practical skills to their courses.

Quality Commitment

We ensure that all training materials and methodologies meet industry benchmarks for excellence.

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Frequently Asked Questions.

How long does it take to complete ITIL training?

The duration of ITIL® 4 Foundation Certification Training Course can vary depending on the training provider and the format of the course. Typically, ITIL Foundation training is designed to be completed within 2 to 3 days for classroom-based training. However, there are also online self-paced courses available that allow participants to complete the training at their own pace, which may take a few weeks or longer depending on individual study habits and schedule.

How often is the ITIL certification exam updated?

In order to reflect changes in IT service management and to keep up with industry best practices, the ITIL certification test is usually revised on a regular basis. Updates might happen more frequently, but they usually happen every few years to make sure the certification is current and applicable in light of changing practices and technological advancements. For instance, the certification structure underwent major revisions with the release of ITIL® 4. To guarantee success in their ITIL certification journey, candidates must stay informed about any revisions to the exam syllabus and prepare accordingly.

What are the different ITIL training options available?

Various ITIL training options are available to suit different learning preferences and schedules. These include: 1. Classroom-based training: Traditional instructor-led training conducted in a physical classroom setting. 2. Virtual instructor-led training (VILT): Live online training sessions led by certified instructors, offering flexibility and interactivity. 3. Self-paced online courses: Pre-recorded video lectures and interactive modules that allow participants to study at their own pace. 4. Blended learning: Combination of online self-paced study and live virtual instructor-led sessions for a comprehensive learning experience. 5. Corporate training: Tailored ITIL training programs designed for organizations to train their employees collectively. Participants can choose the option that best fits their needs and preferences.

How do I prepare for ITIL certification?

To prepare for ITIL® 4 Foundation Certification, follow these steps: 1. Enroll in an accredited ITIL training course to gain a solid understanding of ITIL concepts, principles, and practices. 2. Study the official ITIL 4 Foundation certification study guide and materials provided by the training provider. 3. Utilize practice exams and quizzes to test your knowledge and identify areas for improvement. 4. Participate in discussions, forums, or study groups to reinforce learning and gain insights from peers. 5. Review ITIL publications and resources to deepen your understanding of IT service management. 6. Finally, schedule and take the ITIL 4 Foundation certification exam to validate your knowledge and skills.

How can ITIL training help in my current job?

ITIL training can benefit your current job in several ways: 1. Enhanced efficiency: ITIL principles help streamline processes, reducing operational costs and improving productivity. 2. Improved service quality: Adopting ITIL practices can lead to better service delivery, resulting in increased customer satisfaction. 3. Better problem-solving: ITIL frameworks provide structured approaches to problem-solving, helping teams address issues more effectively. 4. Enhanced communication: Common ITIL terminology fosters better communication and collaboration among IT teams and departments. 5. Career advancement: ITIL certification demonstrates your commitment to IT service management best practices, enhancing your credibility and opening up opportunities for career growth and advancement within your organization.

What is ITIL used for?

ITSM (information technology infrastructure management) best practices and guidelines are outlined in the ITIL (Information Technology Infrastructure Library). It is employed to better match IT services to business requirements and raise the general efficacy, efficiency, and caliber of IT service delivery. ITIL offers guidelines for service strategy, design, transition, operation, and continuous improvement, among other areas of ITSM. ITIL is used by organizations to manage risks, improve customer happiness, standardize and optimize IT processes, and make sure that IT services are in line with business goals.