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IT Service Management
ITIL® 4 Specialist: Business Relationship Management Training
ITIL® 4 Specialist: Business Relationship Management
ITIL® 4 Specialist: BRM

ITIL® 4 Specialist: Business Relationship Management Training

 

The ITIL® 4 Specialist: Business Relationship Management (BRM) module emphasises the significance of establishing and maintaining solid relationships between IT service providers and their clients. This module explains how to establish effective business relationship management practises in order to better comprehend customer requirements, align IT services with business objectives, and drive value creation. This module equips professionals with the knowledge and skills required to effectively engage with customers, comprehend their requirements, and align IT services to deliver value. It emphasises the significance of establishing solid relationships and collaborative partnerships between IT service providers and their customers in order to fuel business success. 

Last updated Feb 2025
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Course Fee -
$ 999
Buy Now
*taxes may applicable
Training By
Knowlathon
Certificate By
PeopleCert
Duration
16 hours
Learning Aids
Yes
Practice Exam
Yes
LMS Access
Yes
K-Prime Warranty
Yes

Accredited By

 

Course Package

Exam Voucher by PeopleCert

Official Training Material from PeopleCert

Official ITIL®4 BRM E-Book

Highly Experienced & Accredited Instructor

Live Instructor-Led Sessions

Real Life Examples & Case Studies

Lifetime LMS Access

K-Prime Warranty

 

Target Audience of ITIL® 4 Specialist: Business Relationship Management (BRM) Certification  

 

The ITIL® 4 Specialist: IT Asset Management (ITAM) module is primarily designed for professionals who are involved in or responsible for IT asset management within an organization. The module is especially pertinent for: 

  • Business Relationship Managers (BRMs) 

  • Service Delivery Managers 

  • IT Service Managers and Practitioners 

  • IT Managers and Directors 

  • IT Consultants and Business Consultants 

  • Relationship Managers and Account Managers 

 

Pre-requisites of ITIL® 4 Specialist: Business Relationship Management (BRM) Training 

 

 

ITIL® 4 Specialist: Business Relationship Management (BRM) Exam and Certification Information 

 

  • No. of Questions: 40 

  • Exam Duration: 90  minutes 

  • Exam Format: Multiple Choice Questions (MCQ) 

  • Pass Marks: 26 out of 40 (65%) 

  • Exam Type: Closed Book 

 

ITIL® 4 Specialist: Business Relationship Management (BRM) Certification Journey 

 

 

Course Outline

1 ITIL® Foundation recap
  • ITIL® Foundation recap
2 Introduction to Business Relationship Management
  • Overview of BRM and its importance in IT service management
  • Key concepts and principles of BRM
  • Relationship between BRM and other ITIL® practices
3 Business Relationship Management Principles
  •  Understanding the principles and practices of effective BRM
  • Stakeholder analysis and engagement strategies
  • Value creation and customer-centricity in BRM
4 Developing a BRM Strategy
  • 4 IDefining a BRM strategy aligned with business goals and objectives
  • Assessing business capabilities and their alignment with customer needs
  • Establishing governance structures and frameworks for BRM
5 Understanding Customer Needs and Expectations:
  •  Techniques for capturing and understanding customer needs
  •  Customer feedback management and continuous improvement
  •  Establishing effective communication channels and collaboration mechanisms
6 Aligning IT Services with Business Objectives
  •  Process of aligning IT services with business needs
  •  Identifying opportunities for value creation through IT services
  •  Establishing service level agreements and measuring service performance
7 Building and Sustaining Strong Customer Relationships
  • Techniques for building trust and credibility with customers
  •  Conflict resolution and negotiation skills in BRM
  •  Fostering a customer-centric culture within the organization
8 Continuous Improvement in BRM
  •  Identifying areas for improvement in BRM processes and activities
  •  Monitoring and measuring BRM effectiveness
  •  Driving innovation and enhancing customer satisfaction through BRM
9. Recap
  • Recap
10. 7 ITIL® 4 Specialist: Business Relationship Management (BRM) Sample Paper Discussions
  •  ITIL® 4 Specialist: Business Relationship Management (BRM) Sample Paper Discussions  
11. Q&A
  • Q&A

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