ITIL® 4 Specialist: Plan, Implement, and Control (PIC)
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Course Package
Exam Voucher by PeopleCert
Official Training Material from PeopleCert
Official ITIL®4 Practitioner E-Book
Highly Experienced & Accredited Instructor
Live Instructor-Led Sessions
Real Life Examples & Case Studies
Lifetime LMS Access
K-Prime Warranty
Target Audience of ITIL® 4 PIC Certification
This certification is ideal for IT professionals responsible for IT service planning, execution, and governance, including but not limited to:
✔ IT Service Management Analysts
✔ IT Process Managers
✔ IT Service Management Consultants
✔ IT Operations Managers
✔ IT Service Delivery Managers
✔ IT Change and Release Managers
Pre-requisites of ITIL® 4 PIC Certification Training
To take this certification, candidates must meet the following requirements:
- ITIL® Foundation Certificate in IT Service Management.
- Training must be completed through an Accredited Training Organisation (ATO).
Exam and Certification Information
Exam Details:
✔ Number of Questions: 60
✔ Exam Duration: 90 minutes
✔ Exam Format: Multiple Choice Questions (MCQ)
✔ Pass Marks: 39 out of 60 (65%)
✔ Exam Type: Closed Book
ITIL® 4 PIC Certification Journey
Course Outline
1. ITIL Foundation Recap
-
Overview of ITIL principles and framework.
2. Module 1 – Change Enablement
a. Key concepts
b. Purpose
c. Definitions
d. Processes of the Practice
e. Roles and competencies
3. Module 2 – Deployment Management
a. Key concepts
b. Purpose
c. Definitions
d. Processes of the Practice
e. Roles and competencies
4. Module 3 – Release Management
a. Key concepts
b. Purpose
c. Definitions
d. Processes of the Practice
e. Roles and competencies
5. Module 4 – Service Configuration Management
a. Key concepts
b. Purpose
c. Definitions
d. Processes of the Practice
e. Roles and competencies
6. Module 5 – IT Asset Management
a. Key concepts
b. Purpose
c. Definitions
d. Processes of the Practice
e. Roles and competencies
7. Governance, Risk, and Compliance (GRC) in ITIL
-
Implementing ITSM governance models and managing risks.
8. Practice Success Factors (PSF) and Key Metrics
-
Understanding ITIL practice success factors and measuring effectiveness.
9. The ITIL Capability Model
-
Aligning ITIL practices with business goals and industry standards.
10. ITIL 4 Sample Paper Discussions
-
Exam question breakdown and practice test review.
11. Q&A Session
-
Expert-led discussion and clarification of key topics.
Achieve Your ITIL® 4 PIC Certification Today!
Get Your Certificate in Just 7 Days
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