1. ITIL Foundation Recap 

• Overview of ITIL principles and framework. 

2. Module 1 – Relationship Management 

a. Key concepts 
b. Purpose 
c. Definitions 
d. Processes of the Practice 
e. Roles and competencies 

3. Module 2 – Supplier Management 

a. Key concepts 
b. Purpose 
c. Definitions 
d. Processes of the Practice 
e. Roles and competencies 

4. Module 3 – Service Level Management 

a. Key concepts 
b. Purpose 
c. Definitions 
d. Processes of the Practice 
e. Roles and competencies 

5. Module 4 – Continual Improvement 

a. Key concepts 
b. Purpose 
c. Definitions 
d. Processes of the Practice 
e. Roles and competencies 

6. Module 5 – Information Security Management 

a. Key concepts 
b. Purpose 
c. Definitions 
d. Processes of the Practice 
e. Roles and competencies 

7. Governance, Risk, and Compliance (GRC) in ITIL 

• Implementing ITSM governance models and managing risks. 

8. Practice Success Factors (PSF) and Key Metrics 

• Understanding ITIL practice success factors and measuring effectiveness. 

9. The ITIL Capability Model 

• Aligning ITIL practices with business goals and industry standards. 

10. ITIL 4 Sample Paper Discussions 

• Exam question breakdown and practice test review. 

11. Q&A Session 

• Expert-led discussion and clarification of key topics.