ITIL® 4 Strategist: Direct, Plan and Improve Training
Course Package
Exam Voucher by PeopleCert
Official Training Material from PeopleCert
Official ITIL®4 DPI E-Book
Highly Experienced & Accredited Instructor
Live Instructor-Led Sessions
Real Life Examples & Case Studies
Lifetime LMS Access
K-Prime Warranty
Course Features of ITIL® 4 Strategist: Direct, Plan and Improve Training
Governance and Risk Management: ITIL® 4 Strategist: Direct, Plan and Improve module highlights the significance of governance and risk management in transformation planning and implementation. It provides individuals with the tools and techniques necessary to establish effective governance frameworks, assess and mitigate risks, and ensure regulatory and standard compliance.
Continual Improvement Practices: ITIL® 4 Strategist: Direct, Plan and Improve module examines various continuous improvement practises and methodologies, including the Plan-Do-Check-Act (PDCA) cycle, service measurement and reporting, and nurturing a continuous improvement culture. It instructs individuals on how to implement and maintain organisational improvements.
Organizational Change Management: ITIL® 4 Strategist: Direct, Plan and Improve module recognises the significance of effective change management in the improvement implementation process. It focuses on communication, stakeholder engagement, managing resistance to change, and nurturing a positive organisational culture.
Value Streams and Practices: ITIL® 4 Strategist: Direct, Plan and Improve module introduces the utilisation of value streams and practises for improvement planning and implementation. It offers a structured method for identifying value streams, mapping them, analysing opportunities for development, and optimising processes to deliver value to consumers and stakeholders.
Practical Application: ITIL® 4 Strategist: Direct, Plan and Improve module emphasises real-world applications and situations. It equips individuals with the knowledge and skills necessary to implement the module's concepts and practises to their own organisations, thereby nurturing measurable improvements and delivering value.
Certification: The ITIL 4 Strategist Direct, Plan, and Improve certification is attained upon fulfilment of this module. This certification demonstrates a candidate's proficiency in strategic transformation planning and implementation, thereby enhancing their professional credibility.
Learning objectives of ITIL® 4 Strategist: Direct, Plan and Improve Training
The ITIL® 4 Strategist: Direct, Plan and Improve module is intended to equip individuals with the knowledge and skills required to plan and implement effective improvements within an IT service organisation. The principal objectives of the The ITIL® 4 Strategist: Direct, Plan and Improve course are as follows:
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Understand the Scope and Objectives of DPI: Gain a thorough understanding of the module's intent and scope. Understand the fundamental concepts, principles, and practises of strategic planning, governance, risk management, and continuous improvement.
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Understand the Importance of Governance and Risk Management: Learn the fundamentals and best practices of governance and risk management in the context of ITIL® 4 Strategist: Direct, Plan and Improve. Understand the significance of the duties and responsibilities associated with governance and risk management in driving successful enhancements.
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Learn Continual Improvement Approaches and Techniques: Explore various approaches and techniques for continuous improvement, such as the Plan-Do-Check-Act (PDCA) cycle, service measurement and reporting, and nurturing a continuous improvement culture. Learn how to select and implement these approaches and techniques to drive organisational improvement.
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Understand Communication and Organizational Change Management: Learn about effective communication strategies and the management of organisational change. Learn how to engage stakeholders, manage change resistance, and cultivate a positive organisational culture to support the success of your improvement initiatives.
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Learn Value Stream Mapping and Optimization: Examine the concept of value streams and the methods for identifying, mapping, and analysing them to identify opportunities for improvement. Understand how to optimise processes within value streams in order to provide customers and stakeholders with value.
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Apply Metrics and Measurement for Improvement: Recognize the significance of metrics and measurements for evaluating the efficacy of transformation initiatives. Learn how to establish measurement frameworks, define meaningful metrics, and use data to drive decision-making and improvement initiatives.
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Prepare for Successful Implementation of Improvements: Acquire an understanding of the critical factors for successful improvement implementation. Recognize the significance of leadership, organisational commitment, and stakeholder engagement in sustaining improvement initiatives.
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Prepare for the DPI Exam: The DPI module is designed to prepare students for the ITIL 4 Strategist Direct, Plan, and Improve (DPI) exam. The alignment of the learning objectives with the exam requirements ensures that individuals are endowed with the necessary knowledge and skills to pass the examination.
Target audience
The ITIL 4 Strategist Direct, Plan, and Improve (DPI) module is intended predominantly for IT professionals involved in strategic planning, governance, risk management, and continuous improvement within an IT service organisation. he target audience for the DPI module includes:
- IT Managers and Leaders:
- IT Service Managers
- IT Governance Professionals:
- IT Consultants
- IT Service Delivery Managers
Pre-requisites
- ITIL 4 Foundation or ITIL 4 Managing Professional Transition certification is required
- Accredited training is necessary for a complete understanding of core material
ITIL® 4 Strategist: Direct, Plan and Improve Training Exam and Certification information
Exam Details:
- No. of Questions: 40
- Exam Duration: 90 minutes
- Exam Format: Multiple Choice Questions (MCQ)
- Pass Marks: 28 out of 40 (70%)
- Exam Type: Closed Book
Certification journey of ITIL® 4 Strategist: DPI Training
Course Outline
ITIL Foundation recap
- Why direction, planning, and improvement matter
- Direction
- Planning
- Improvement
- The role of measurement and reporting
- Direction, planning, and improvement of the ITIL SVS
- Applying Guiding Principles
- Values, Outcomes, Costs, and Risks in direct, plan and improve
- Direction, planning, and improvement for everyone
- Strategy management
- Defining the structures and methods used to direct behaviors and make decisions
- The role of risk management in direction, planning, and improvement
- Portfolio management: a key decision-making practice
- Direction via governance, risk, and compliance
- Basics of assessment
- Basics of planning
- Introduction to value stream mapping
- Robotic process automation
- Artificial intelligence
- Machine learning
- Continuous integration, continuous delivery, and continuous deployment
- The value of an effective information model
- Automation of service management
- Basics of measurement and reporting
- Types of measurements
- Measurement and the four dimensions
- Measurement of products and services
- Creating a continual improvement culture
- Continual improvement of the service value chain and practices
- Continual improvement in organizations
- The continual improvement model
- Using measurement and reporting in continual improvement
- Basics of effective communication
- Identifying and communicating with Stakeholders
- Basics of OCM
- Adopting the guiding principles
- Centre of excellence for Service Management
- The four dimensions of service management in Service Value System (SVS)
- Modern leadership
- Using the guiding principles for direction, planning and, improvement
Recap
ITIL 4: Direct, Plan, and Improve Sample Paper Discussions
Q&A
Achieve Your ITIL® 4 DPI Certification Today!
Frequently Asked Questions.
The instructors for the ITIL® 4 Strategist: Direct, Plan, and Improve live classroom training are highly skilled professionals with ITIL certifications. These instructors have a wealth of expertise in IT service management and real-world application of ITIL concepts. To make sure they fulfill high requirements for knowledge and instruction, they go through demanding training and certification procedures. Their practical assistance and professional insights, along with their real-world experience, enhance the learning process and guarantee that trainees have a thorough comprehension of the course material.
Yes. The exam fee is included in the ITIL®4 Direct plan, and Improve course Training fee.
No, your ITIL® 4 Direct, Plan, and Improve certificate does not expire. Once you have earned the certification, it remains valid indefinitely, indicating your proficiency in the concepts and practices covered by the course.
Training providers offer Global Teaching Assistance (GTA) as a support service to help participants in the ITIL® 4 Strategist: Direct, Plan, and Improve course have a better learning experience. GTA gives users access to extra learning tools including chat rooms, virtual classrooms, and online forums where they may engage with classmates and teachers to clarify concepts and ask questions. Because this support is round-the-clock available, students can get assistance anytime they need it. GTA wants to offer complete support so that students can successfully complete their certification exam and comprehend the course material.
The 24/7 Support Promise for the ITIL® 4 Strategist: Direct, Plan, and Improve course ensures that participants have continuous access to assistance and resources at any time. This support includes: 1. Technical assistance: Help with accessing course materials and resolving any technical issues. 2. Content support: Clarification of course concepts, guidance on difficult topics, and Answer to specific questions. 3. Exam preparation: Advice and resources for exam readiness, including practice questions and study tips. 4. Administrative support: Help with enrollment, scheduling, and accessing training materials. This comprehensive support ensures learners can effectively progress through the course and prepare for the certification exam.
If you miss a class in the ITIL® 4 Strategist: Direct, Plan, and Improve course, there are several ways to catch up: 1. Recorded Sessions: Many training providers offer recordings of live classes, allowing you to watch them at your convenience. 2. Course Materials: Access to slides, handouts, and other course materials to review missed content. 3. Make-up Classes: Some providers may offer options to attend a make-up class in a future session. 4. Support Resources: Utilize 24/7 support, forums, and discussion groups to ask questions and clarify any doubts about missed topics. Contact Knowlathon IT Service to explore the options available for making up missed classes.
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