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ITIL® 4 Specialist: IT Asset Management (ITAM)

ITIL® 4 Specialist: IT Asset Management

ITIL® 4 Specialist: ITAM

ITIL® 4 Specialist: IT Asset Management (ITAM)

ITIL® ® 4 Specialist: IT Asset Management (ITAM) is a module that emphasises the lifecycle administration of IT assets. It provides organisations with guidance and best practises for managing their IT assets, including hardware, software, and digital assets, to maximise their value and mitigate risks. This module also equips professionals with the knowledge and skills required to manage IT assets effectively and ensure their alignment with organisational goals and objectives. It provides practical guidance and best practises for optimising asset performance, minimising hazards, and achieving cost-effective IT asset management.

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Last updated Nov 2024

Course Fee -

$ 799

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*taxes may applicable

Training By

Knowlathon

Certificate By

PeopleCert

Duration

16 hours

Learning Aids

Yes

Practice Exam

Yes

LMS Access

Yes

K-Prime Warranty

Yes

ITIL® 4 Specialist (ITAM) Course Features

Comprehensive IT Asset Management Guidance: The ITAM module offers thorough guidance for administering IT assets throughout their lifecycle. It includes topics such as governance, strategy, planning, implementation, operation, compliance, financial management, and IT asset control. This comprehensive approach ensures that organisations have a comprehensive understanding of IT asset management.

Alignment with ITIL® 4 Framework: The ITAM module is designed within the context of ITIL® 4, a framework for IT service management that is widely recognised and globally adopted. By aligning with ITIL® 4, ITAM professionals can seamlessly integrate IT asset management practises with other IT service management processes, thereby ensuring a unified approach to managing IT services and assets.

Focus on Value Optimization: The ITAM module emphasises the significance of maximising IT asset value. It provides guidance for evaluating asset performance, managing costs, and identifying cost reduction and value realisation opportunities. This emphasis on value optimisation enables businesses to make well-informed decisions regarding their IT assets and maximise their return on investment.

Risk and Compliance Management: IT Governance involves risk management and ensuring legal, regulatory, and contractual compliance. The ITAM module addresses these factors by providing guidance on risk evaluation, control implementation, and compliance monitoring. This assists organisations in mitigating risks associated with IT assets and ensuring compliance with applicable standards and regulations.

Integration of IT Asset Management with Service Management: ITAM is intrinsically linked to IT service management, and the ITAM module acknowledges this connection. It emphasises the integration of IT asset management practises with service management processes such as incident management, change management, and configuration management. This integration improves the overall efficacy of IT asset management and facilitates the delivery of high-quality IT services.

Focus on Lifecycle Approach: The ITAM module employs a lifecycle-based strategy for IT asset management. It encompasses the entire IT asset lifecycle, from planning and acquisition to disposal. This exhaustive perspective ensures that IT assets are managed effectively at every stage, resulting in enhanced performance, reduced risks, and optimised costs throughout the asset's lifecycle.

Learning objectives

The ITIL® ® 4 Specialist: IT Asset Management (ITAM) module's learning objectives are intended to equip professionals with the knowledge and skills required to effectively manage IT assets throughout their lifecycle. The primary learning objectives are:

Understand the Importance of IT Asset Management:

Recognize the strategic value and benefits of effective IT asset management.
Understand the impact of IT asset management on business operations and service delivery.
Comprehend the relationship between IT asset management and other IT service management practices.

Apply IT Asset Management Principles and Concepts:

Understand the fundamental principles and concepts of IT asset management.
Apply industry best practices and standards in IT asset management.
Comprehend the role of governance, risk management, and compliance in IT asset management.

Develop an IT Asset Management Strategy:

Develop an IT asset management strategy aligned with business objectives.
Define policies, processes, and procedures for effective IT asset management.
Establish roles, responsibilities, and governance structures for IT asset management.

Plan and Implement IT Asset Management Practices:

Identify and assess IT asset management requirements.
Plan and execute the implementation of IT asset management practices.
Develop processes for the procurement, deployment, utilization, maintenance, and retirement of IT assets.

Optimize IT Asset Performance and Value::

Evaluate and optimize the performance and value of IT assets.
Implement controls and measures to improve asset utilization and cost-effectiveness.
Implement controls and measures to improve asset utilization and cost-effectiveness.

Manage IT Asset Risks and Compliance:

Assess and manage risks associated with IT asset management.
Ensure compliance with legal, regulatory, and contractual requirements.
Implement controls and processes to mitigate risks and maintain compliance.

Integrate IT Asset Management with Service Management:

Understand the integration of IT asset management with other IT service management practices.
Apply IT asset management principles in service management processes.
Leverage IT asset management practices to support service delivery and continuity.

Establish IT Asset Governance and Control:

Establish governance frameworks for IT asset management.
Define and implement controls for effective asset management.
Monitor and measure IT asset performance and compliance.

Target audience

The ITIL® ® 4 Specialist: IT Asset Management (ITAM) module is primarily designed for professionals who are involved in or responsible for IT asset management within an organization. The module is especially pertinent for:

IT Asset Managers
IT Service Managers
IT and Business Relationship Managers
IT Governance and Compliance Professionals
IT Procurement and Contract Managers
IT Finance and Budgeting Professionals
IT Auditors and Compliance Officers
IT Consultants and Service Providers

Pre-requisites

Exam and Certification information

Exam Details:

No. of Questions: 40
Exam Duration: 90 minutes
Exam Format: Multiple Choice Questions (MCQ)
Pass Marks: 26 out of 40 (65%)
Exam Type: Closed Book

Certification journey

Course Outline

1 ITIL® Foundation recap

ITIL® Foundation recap

2 Introduction to IT Asset Management:

Overview of IT asset management principles, concepts, and benefits.
Understanding the role of IT asset management in supporting business objectives and delivering value.

3 IT Asset Management Strategy:

Developing an IT asset management strategy aligned with business goals.
Defining policies, processes, and procedures for effective IT asset management.
Establishing roles, responsibilities, and governance structures for IT asset management.

4 Planning and Implementing IT Asset Management:

Assessing IT asset management requirements and developing implementation plans.
Defining asset lifecycle processes, including procurement, deployment, utilization, maintenance, and retirement.
Implementing tools and systems to support IT asset management practices.

5 IT Asset Performance and Value Optimization:

Evaluating asset performance and optimizing asset utilization.
Managing asset costs and identifying opportunities for cost reduction and value realization.
Assessing and improving the value delivered by IT assets to the organization.

6 IT Asset Risk and Compliance Management:

Assessing and managing risks associated with IT asset management.
Ensuring compliance with legal, regulatory, and contractual requirements.
Implementing controls and processes to mitigate risks and maintain compliance.

7 IT Asset Relationships and Dependencies:

Understanding the relationships and dependencies between IT assets.
Managing asset interdependencies and their impact on service delivery and continuity.
Incorporating IT asset management practices into service management processes.

8 IT Asset Governance and Control:

Establishing governance frameworks for IT asset management.
Defining and implementing controls for effective asset management.
Monitoring and measuring IT asset performance and compliance.

9 Cloud Service Relationship Management:

Managing relationships with cloud service providers and other stakeholders.
Establishing and maintaining effective communication and collaboration channels.
Resolving conflicts, addressing issues, and fostering a positive working relationship.

10 IT Asset Planning and Forecasting:

Planning and forecasting IT asset requirements based on business needs. budgeting, and chargeback mechanisms.
Optimizing asset capacity and utilization to meet business demands.
Identifying and addressing gaps in asset planning and forecasting processes.

11 IT Asset Documentation and Reporting:

Establishing documentation standards for IT assets.
Creating asset inventories, configuration records, and other relevant documentation.
Reporting on asset performance, utilization, costs, and compliance.

12 Recap

Recap

13 ITIL® 4 Specialist: IT Asset Management (ITAM) Sample Paper Discussions

ITIL® 4 Specialist: IT Asset Management (ITAM) Sample Paper Discussions

14. Q&A

Q&A