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ITIL® 4 Specialist: Acquiring and Managing Cloud Services (AMCS)

ITIL4 Specialist Acquiring and Managing Cloud Services

ITIL4 Specialist AMCS

ITIL® 4 Specialist: Acquiring and Managing Cloud Services (AMCS)

The ITIL® 4 Specialist: Acquiring and Managing Cloud Services (AMCS) module focuses on the effective acquisition and administration of cloud services within the context of IT service management. It provides organisations implementing and utilising cloud services with strategic, tactical, and operational guidance. This module provides organisations seeking to acquire and effectively manage cloud services with guidance and best practises. It addresses strategic considerations, planning for implementation, governance, service management practises, optimisation, and financial management. By comprehending and applying the module's concepts and principles, organisations can improve their ability to acquire, manage, and optimise cloud services to meet business requirements.

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Last updated Oct 2024

Course Fee -

$ 950

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Training By

Knowlathon

Certificate By

PeopleCert

Duration

16 hours

Learning Aids

Yes

Practice Exam

Yes

LMS Access

Yes

K-Prime Warranty

Yes

ITIL® 4 Specialist: (AMCS) Course Features

Cloud Service Focus: The AMCS module focuses specifically on the acquisition and administration of cloud services. It provides specialised guidance and best practises that are tailored to the unique characteristics and challenges of cloud computing, enabling organisations to leverage cloud services effectively to meet their business requirements.

Comprehensive Coverage: The module covers a vast array of cloud service acquisition and management-related topics. It includes strategic factors, planning and implementation, governance, service management practises, optimisation, financial management, and relationship management. This exhaustive coverage guarantees that participants acquire a holistic understanding of the entire cloud service lifecycle.

Alignment with ITIL 4 Framework: The AMCS module is a component of the ITIL 4 framework, a widely recognised and globally adopted IT service management methodology. By harmonising with the ITIL 4 framework, the module ensures consistency and conformance with other ITIL 4 modules, allowing professionals to integrate cloud service management practises into their overall IT service management strategy without any complications.

Practical and Applicable Guidance: The AMCS module provides immediately applicable advice and best practises that can be implemented in real-world situations. It equips professionals with the knowledge and resources necessary to make educated decisions when procuring, implementing, and managing cloud services, resulting in enhanced service quality, efficiency, and business outcomes.

Vendor-Neutral Approach: The module takes a vendor-agnostic approach, concentrating on cloud-applicable principles and best practises applicable to a variety of cloud service providers and platforms. This enables professionals to acquire insights and skills that can be implemented regardless of the specific cloud technology or vendor used, thereby providing flexibility and adaptability in a variety of organisational contexts.

Business Value Orientation: The AMCS module emphasises cloud services' strategic value and business impact. It assists organisations in aligning their cloud service acquisition and management with their business goals and objectives, allowing them to make informed decisions, optimise costs, and maximise the value derived from cloud investments.

Updated for ITIL 4: The AMCS module is a component of the most recent ITIL 4 framework, which includes the most current practises, concepts, and terminology. It reflects the changing landscape of cloud computing and the need for organisations to administer cloud services effectively in a digital and agile environment

Learning objectives

The ITIL® 4 Specialist: Acquiring and Managing Cloud Services (AMCS) module is designed to provide participants with the knowledge and skills required to acquire and manage cloud services effectively within the context of IT service management. The principal learning objectives of the AMCS module are as follows:

Understanding Cloud Service Concepts:

Define the fundamental concepts and characteristics of cloud services
Differentiate between public, private, and hybrid cloud deployment models and service models (IaaS, PaaS, SaaS).

Cloud Service Strategy:

Identify the strategic value of cloud services for the organization.
Develop a cloud service strategy aligned with organizational goals and objectives.
Assess and select appropriate cloud service providers based on business requirements.

Cloud Service Planning and Implementation:

Assess the readiness of the organization to adopt and migrate services to the cloud.
Plan and manage the migration of services to the cloud.
Address risks, dependencies, and integration challenges during the implementation process.

Cloud Service Governance:

Establish governance frameworks and controls for cloud service management.
Define roles, responsibilities, and accountability for cloud service management.
Monitor and manage cloud service performance, compliance, and risk.

Cloud Service Management Practices:

Apply IT service management principles and practices in the context of cloud services.
Identify and implement appropriate service management processes for cloud services.
Ensure effective service design, transition, operation, and continual improvement in the cloud environment.

Cloud Service Optimization and Improvement:

Optimize the utilization of cloud services to maximize business value.
Monitor and analyze cloud service performance, capacity, and cost.
Identify opportunities for improvement and implement appropriate optimization measures.

Cloud Service Relationship Management:

Manage relationships with cloud service providers and other stakeholders.
Establish and maintain effective communication and collaboration channels.
Resolve conflicts, address issues, and foster a positive working relationship.

Cloud Service Financial Management:

Manage the financial aspects of cloud services, including cost modeling, budgeting, and chargeback mechanisms.
Optimize cost-effectiveness and ensure transparency in cloud service expenditure.

Target audience

The target audience for the ITIL® 4 Specialist: Acquiring and Managing Cloud Services (AMCS) module consists of IT service management professionals involved in or responsible for acquiring, implementing, and managing cloud services. The module is especially pertinent for:

IT Service Managers
IT Professionals
Cloud Service Managers
IT Consultants
IT Project Managers
IT Governance and Compliance Professionals
IT Auditors
Business Managers and Executives

Pre-requisites

Training through an Accredited Training Organisation

Exam and Certification information

Exam Details:

No. of Questions: 40
Exam Duration: 90 minutes
Exam Format: Multiple Choice Questions (MCQ)
Pass Marks: 26 out of 40 (65%)
Exam Type: Closed Book

Certification journey

Any Other Important Information

e.g. Labs/ Hands on/ Case Study

This is a Standalone ITIL 4 Specialist module focused specifically for Cloud Professionals

Course Outline

1. ITIL Foundation recap

ITIL Foundation recap

2. Introduction to Cloud Service Management:

Overview of cloud computing concepts, characteristics, and benefits.
Understanding cloud deployment models (public, private, hybrid) and service models (IaaS, PaaS, SaaS).
Exploring the challenges and risks associated with cloud service adoption.

3. Cloud Service Strategy:

Defining the strategic value of cloud services for organizations.
Developing a cloud service strategy aligned with business goals and objectives.
Assessing and selecting appropriate cloud service providers based on business requirements.

4. Planning and Implementing Cloud Services:

Assessing the organization's readiness for adopting cloud services.
Planning and managing the migration of services to the cloud.
Addressing risks, dependencies, and integration challenges during the implementation process.

5. Cloud Service Governance:

Establishing governance frameworks and controls for cloud service management.
Defining roles, responsibilities, and accountability for cloud service management.
Monitoring and managing cloud service performance, compliance, and risk.

6. Cloud Service Management Practices:

Applying IT service management principles and practices in the context of cloud services.
Identifying and implementing appropriate service management processes for cloud services.
Ensuring effective service design, transition, operation, and continual improvement in the cloud environment.

7. Cloud Service Optimization and Improvement:

Optimizing the utilization of cloud services to maximize business value.
Monitoring and analyzing cloud service performance, capacity, and cost.
Identifying opportunities for improvement and implementing appropriate optimization measures.

8. Cloud Service Relationship Management:

Managing relationships with cloud service providers and other stakeholders.
Establishing and maintaining effective communication and collaboration channels.
Resolving conflicts, addressing issues, and fostering a positive working relationship.

9. Cloud Service Financial Management:

Managing the financial aspects of cloud services, including cost modeling, budgeting, and chargeback mechanisms.
Optimizing cost-effectiveness and ensuring transparency in cloud service expenditure.

10. Recap

Recap