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ITIL® 4 Leader: Digital and IT Strategy (DITS) Training
ITIL® 4 Leader: Digital and IT Strategy
ITIL® 4 Leader: DITS

ITIL® 4 Leader: Digital and IT Strategy (DITS) Training

 

ITIL® 4 Leader: Digital and IT Strategy (DITS) is a module within the ITIL 4 certification programme that concentrates on developing leaders who can formulate and implement digital and IT strategies that are aligned with business objectives. This module provides guidance and best practices to enable organisations to flourish in the digital age by maximising the value of digital initiatives and leveraging technology. This module is intended for leaders, including CIOs, IT directors, senior IT managers, and digital transformation leaders. It provides them with the knowledge and skills necessary to implement digital and IT strategies that create value, foster innovation, and enable organisations to flourish in the digital age. 

4.5
853 enrolled on this course
Last updated Jan 2025
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Course Fee -
$ 1200
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*taxes may applicable
Training By
Knowlathon
Certificate By
PeopleCert
Duration
24 Hours
Learning Aids
Yes
Practice Exam
Yes
LMS Access
Yes
K-Prime Warranty
Yes

Accredited By

 

Course Package

Exam Voucher by PeopleCert

Official Training Material from PeopleCert

Official ITIL®4 DITS E-Book

Highly Experienced & Accredited Instructor

Live Instructor-Led Sessions

Real Life Examples & Case Studies

Lifetime LMS Access

K-Prime Warranty

 

Target Audience of ITIL® 4 Leader: Digital and IT Strategy(DITS) Certification 

 

The ITIL® 4 Leader: Digital and IT Strategy (DITS) module is intended predominantly for IT professionals involved in strategic planning, governance, risk management, and continuous improvement within an IT service organisation. The target audience for the DITS module includes: 

  • IT Managers and Leaders 

  • Digital Transformation Managers 

  • IT Strategy Managers 

  • IT Governance Professionals 

  • Business and IT Consultants 

  • Senior Executives and Directors 

  • IT Professionals Seeking Career Advancement 

     


Pre-requisites Of ITIL® 4 Leader: Digital and IT Strategy(DITS) Certification Training 

 

 ITIL® 4 Leader: Digital and IT Strategy (DITS) Exam and Certification information

 

This certification has 2 part exam 

Part 1 Exam 

Exam Details: 

  • No. of Case Studies: 4 

  • Exam duration: 60 minutes each 

  • Exam Format: All four assignments are based on a case study which describes three companies engaged in service relationship. All assignments address two assessment criteria (ACs). There is one dedicated AC that all the assignments are focused on, which is AC: ‘Relate the ITIL guiding principles to all aspects of Digital and IT Strategy’. 

  • Pass Marks: 32 out of 40 (75%) 

  • Exam Type: Open Book 
     

Part 2 Exam 

Exam Details: 

  • Pre-Requisite: Clear all the 4 Case Studies with a minimum of 30 marks out of 40 

  • No. of Questions: 30 

  • Exam Duration: 60  minutes 

  • Exam Format: Multiple Choice Questions (MCQ) 

  • Pass Marks: 21 out of 30 (70%) 

  • Exam Type: Closed Book 

 

ITIL® 4 Leader:(DITS) Training Course Certification Journey 

Course Outline

1.ITIL Foundation recap
  • ITIL Foundation recap 
2. Introduction
  • ITIL practices
  • The digital and IT strategy context
3. Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:
  •  Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  •  Think and work holistically
  •  Keep it simple and practical
  • Optimize and automate
4. Understand the following concepts:
  • Digital Technology
  • Digital Business
  •  Digital Organization
  •  Digitization
  • Digital Transformation
5. Understand the following concepts:
  •  Business Strategy and Business Models
  • Digital and IT Strategy
  • Product Management
  • Service Management
6. Digital and IT Strategy and the Understand the relationship betweencore components of the ITIL Service Value System (SVS) and Strategy Management practice
  • Digital and IT Strategy and the  Understand the relationship betweencore components of the ITIL Service Value System (SVS) and Strategy Management practice  
7. Explain environmental analysis in terms of:
  • External analysis: PESTLE
  • Internal analysis: The Four Dimensions of Service Management
8. Learn how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is
  • Learn how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is  
9. Know how to apply Digital and IT Strategy in managing VUCA environments
  • Know how to apply Digital and IT Strategy in managing VUCA environments  
10. Explain and compare three levels of digital disruption:
  •  Ecosystem
  • Industry/market
  • Organizational Case Study Assignment 1 & 2 to be completed.
11. Learn how an organization’s position in a particular market or industry is influenced by the following factors:
  •  Achieving customer/market relevance
  •  Achieving operational excellence
  •  Internal and external focus
  •  Balanced approach
12. Use a digital positioning tool to determine the appropriate position for a digital organization
  • Use a digital positioning tool to determine the appropriate position for a digital organization  
13. Know how to apply the following approaches to achieve customer / market relevance:
  •  journeys
  • Omni-channel delivery and support
  • Context-sensitive delivery and support
  • Customer analytics
  •  Customer feedback and 360 approaches
14. Know how to achieve operational excellence in the four dimensions of service management
  • Know how to achieve operational excellence in the four dimensions of service management  
15. Understand the financial aspects of Digital and IT Strategy in terms of the following:
  •  Financial policies
  • Portfolio optimization
  • Funding projects, products and services
  •  Balancing the cost of innovation and operation
  • Charging models
16. Apply strategic approaches for digital organizations
  • Apply strategic approaches for digital organizations  
17. Case Assignment 3 to be completed
  • Case Assignment 3 to be completed  
18. Explain the concept of risk management in the context of a digital organization
  • Explain the concept of risk management in the context of a digital organization  
19. In the context of Digital and IT Strategy, explain how to:
  • Identify risk
  • Assess risk
20. Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
  • Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk  
21. Explain the concept of innovation, including its key elements and techniques
  • Explain the concept of innovation, including its key elements and techniques  
22. Describe techniques to develop and maintain a culture of innovation
  • Describe techniques to develop and maintain a culture of innovation  
23. Learn how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions

 Learn how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions  

24. Explain how to define and communicate a vision and a strategy
  • Explain how to define and communicate a vision and a strategy 
25. Learn how to use business cases to advocate for a Digital and IT Strategy
  • Learn how to use business cases to advocate for a Digital and IT Strategy  
26. Learn how to define operating models for digital organization
  • Learn how to define operating models for digital organization 
27. Explain the major skills required of leaders in a digital organization
  • Explain the major skills required of leaders in a digital organization  
28. Apply the following approaches to strategy coordination and implementation:
  • Large-scale transformation
  •  Incremental transformation
  •  Mergers and acquisitions
  •  Individual changes
29. Explain approaches to POM (parallel operating model)
  • Explain approaches to POM (parallel operating model)  
30. Explain how to assess success of a Digital and IT Strategy
  • Explain how to assess success of a Digital and IT Strategy  
31. Explain the typical activities of a digital transformation program
  • Explain the typical activities of a digital transformation program 
32. Case Assignment 4 to be completed
  • Case Assignment 4 to be completed  
33. Recap
  • Recap  
34. ITIL® 4 Leader: Digital and IT Strategy (DITS) Sample Paper Discussions
  • ITIL® 4 Leader: Digital and IT Strategy (DITS) Sample Paper Discussions  
35. Q&A
  • Q&A

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