ITIL® 4 Specialist: Create, Deliver and Support
Course Features
Build effective Service Management Teams and their culture.
Use of the latest technologies to create, deliver and support services
Value Streams’ contribution to creating, delivering and supporting services
Prioritising work to reduce the cycle time for service actions
Considerations for Service Providers for Commercial and Sourcing of Services
Digital Core Guidance (eBook) to be included as a part of the Exam voucher, which will serve as a valuable resource for candidates in their daily work even after the exam is completed
Learning objectives of ITIL® 4 Specialist: Create, Deliver and Support(CDS)
-
Learn how to plan and construct a service value stream to create, deliver, and support services.
-
Understand how to ITIL practices contribute to the Service Value System and the end-to-end management of Value streams and their mapping.
-
Understand and manage the work packages and backlogs for practical value co-creation
-
Known how to create, deliver and support services
Target audience
All individuals from beginner – senior level, who are responsible and accountable for the management of IT Services in any organisation and most commonly include the below (but not limited to) designations:
-
IT Service Management Analysts
-
IT Process Managers
-
IT Service Management Consultants
-
IT Operations Managers
-
IT Service Delivery Managers
Pre-requisites
Below mentioned are the pre-requisites:
ITIL® 4 Specialist: Create, Deliver and Support (CDS) Exam and Certification information
Exam Details:
-
No. of Questions: 40
-
Exam Duration: 90 minutes
-
Exam Format: Multiple Choice Questions (MCQ)
-
Pass Marks: 28 out of 40 (70%)
-
Exam Type: Closed Book
Certification journey
Course Outline
- 2.1 Organizations, people, and Culture
- 2.2 Building effective teams
- 2.3 Developing team culture .Recap for the Day
- 3.1 Integration and data sharing
- 3.2 Reporting and advanced analytics
- 3.3 Collaboration and Workflow
- 3.4 Robotic process automation
- 3.5 Artificial intelligence
- 3.6 Machine learning
- 3.7 Continuous integration, continuous delivery, and continuous deployment
- 3.8 The value of an effective information model 3.9 Automation of service management
- 4.1 ITIL service value streams
- 4.2 Model value streams for creation, delivery, and support
- 4.3 Using value streams to define a minimum viable practice Recap for the Day
- 5.1 Why do we need to prioritize work?
- 5.2 Commercial and sourcing considerations
Student feedback
Reviews