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ITIL® 4 Specialist: Drive Stakeholder Value Training

ITIL® 4 Specialist: Drive Stakeholder Value

ITIL® 4 Specialist: DSV

ITIL® 4 Specialist: Drive Stakeholder Value Training

The ITIL® 4 Specialist: Drive Stakeholder Value(DSV) module is one of the intermediate-level ITIL 4 modules that provides individuals with the knowledge and skills to drive effective engagement and interaction with stakeholders in order to deliver value and improve customer satisfaction. The DSV module is designed for IT professionals with responsibilities in customer relationship management, sales, and business development. This module equips IT professionals with the knowledge and skills to engage and interact with stakeholders effectively, understand customer requirements and expectations, influence demand, and deliver value through customer-centric approaches.

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Last updated Jan 2025

Course Fee -

$ 1299

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Training By

Knowlathon

Certificate By

PeopleCert

Duration

16 hours

Learning Aids

Yes

Practice Exam

Yes

LMS Access

Yes

K-Prime Warranty

Yes

Accredited By

Course Package

Exam Voucher by PeopleCert

Official Training Material from PeopleCert

Official ITIL®4 DSV E-Book

Highly Experienced & Accredited Instructor

Live Instructor-Led Sessions

Real Life Examples & Case Studies

Lifetime LMS Access

K-Prime Warranty

Target Audience of ITIL® 4 Specialist: Drive Stakeholder Value(DSV)

The ITIL® 4 Specialist: Drive Stakeholder Value(DSV) module is intended predominantly for IT professionals involved in strategic planning, governance, risk management, and continuous improvement within an IT service organisation. The target audience for the DPI module includes:

Customer Relationship Managers
Customer Relationship Managers
Service Delivery Managers
Service Desk Managers
IT Relationship Managers
IT Consultants

Pre-requisites Of ITIL® 4 Specialist: Drive Stakeholder Value(DSV) Certification Training

ITIL 4 Foundation certification is mandatory
Training for the ITIL 4 DSV module is helpful for thorough understand

ITIL® 4 Specialist: Drive Stakeholder Value(DSV) Exam and Certification Information

No. of Questions: 40
Exam Duration: 90 minutes
Exam Format: Multiple Choice Questions (MCQ)
Pass Marks: 28 out of 40 (70%)
Exam Type: Closed Book

ITIL® 4 Specialist: Drive Stakeholder Value Training Certification Journey

1. ITIL Foundation recap

ITIL Foundation recap

2. Introduction

The importance of engagement
Key principles

3. The customer journey

Stakeholder aspirations
Touchpoints and service interactions
Mapping the customer journey
Designing the customer journey
Measuring and improving the customer journey

4. Step 1: Explore

Understanding service consumers and their needs
Understanding service providers and their offers
Understanding markets
Targeting markets

5. Step 2: Engage

Communicating and collaborating
Understanding service relationship types
Building service relationships
Managing suppliers and partners

6. Step 3: Offer

Managing demand and opportunities
Specifying and managing customer requirements
Designing service offerings and user experience
Selling and obtaining service offerings

7. Step 4: Agree

Agreeing and planning value co-creation
Negotiating and agreeing a service

8. Step 5: Onboard

Planning onboarding
Relating to users and fostering relationships
Providing user engagement and delivery channels
Enabling users for services
Elevating mutual capabilities
Offboarding customers and users

9. Step 6: Co-create

Fostering a service mindset
Ongoing service interactions
Nurturing user communities

10. Step 7: Realize

Realizing service value in different settings
Tracking value realization
Assessing and reporting value realization
Evaluating value realization and improving customer journeys
Realizing value for the service provider

11. Recap

Recap

12. ITIL 4: Drive Stakeholder Value Sample Paper Discussions

ITIL 4: Drive Stakeholder Value Sample Paper Discussions

13. Q&A

Q&A

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Why Knowlathon

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Since 2013, Knowlathon has been offering high-quality training programs.

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By prioritizing the unique needs and goals of each client, we deliver training solutions that drive tangible results.

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Experienced Professionals

With deep industry knowledge and extensive expertise, our trainers bring real-world insights and practical skills to their courses.

Quality Commitment

We ensure that all training materials and methodologies meet industry benchmarks for excellence.

Strong Support

Our dedicated support team ensures a seamless and enriching learning experience.

K-Prime Warranty *

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ITIL® 4 Foundation Certification Training Course

ITIL® 4 Specialist: Drive Stakeholder Value Training

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Course Package

Target Audience of ITIL® 4 Specialist: Drive Stakeholder Value(DSV)

Pre-requisites Of ITIL® 4 Specialist: Drive Stakeholder Value(DSV) Certification Training

ITIL® 4 Specialist: Drive Stakeholder Value(DSV) Exam and Certification Information

ITIL® 4 Specialist: Drive Stakeholder Value Training Certification Journey

Course Outline

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Achieve Your ITIL® 4 DSV Certification Today!

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