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SIAM Foundation

SIAM™ Foundation Training India

EXIN SIAM™ Foundation (Service Integration and Management) concentrates on the principles and practises of managing multiple service providers in a multi-vendor IT environment. SIAMTM is a framework that enables organisations to effectively integrate and coordinate their service providers in order to provide their clients with seamless IT services.

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Last updated Jan 2025

Course Fee -

$ 899

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Training By

Knowlathon

Certificate By

EXIN

Duration

16 hours

Learning Aids

Yes

Practice Exam

Yes

LMS Access

Yes

K-Prime Warranty

Yes

Course Package

Exam Voucher by EXIN

Official Training Material from EXIN

Official SIAM E-Book

Highly Experienced & Accredited Instructor

Live Instructor-Led Sessions

Real Life Examples & Case Studies

Lifetime LMS Access

K-Prime Warranty

Target Audience of SIAM™ Foundation Certification

All individuals from beginner – senior level, who are responsible and accountable for the management of IT Services in any organisation and most commonly include the below (but not limited to) designations:

IT Service Managers
Service Integration Managers
Service Level Managers
Service Desk Managers
IT Professionals Involved in Outsourcing
IT Governance Professionals
IT Consultants and Service Providers

Pre-requisites of SIAM™ Foundation Certification Training

SIAM™ Foundation Exam and Certification Information

No. of Questions: 40
Exam Duration: 60 minutes
Exam Format: Multiple Choice Questions (MCQ)
Pass Marks: 26 out of 40 (65%)
Exam Type: Closed Book

SIAM™ Foundation Certification Journey

Introduction to SIAM

Understanding the need for Service Integration and Management (SIAM)
Key concepts, definitions, and principles of SIAM
Benefits and challenges of implementing SIAM

SIAM Implementation Roadmap

The ITIL SVS - The Framework Structure
Benefits of the ITIL Framework

SIAM Governance

Governance structures and frameworks for effective SIAM implementation
Roles and responsibilities of the SIAM function and other key stakeholders
Performance measurement and reporting in a SIAM environment

SIAM Processes

Key processes in the SIAM ecosystem, such as Service Catalog Management, Service Level Management, and Supplier Management
Change Management and Service Integration processes
Incident and Problem Management in a multi-vendor environment

Integration and Collaboration

Integration and coordination techniques for managing multiple service providers
Communication and collaboration practices in a SIAM environment
Service integration models and approaches

SIAM Tools and Technology

Tools and technology used in SIAM implementation
Automation and monitoring capabilities in a SIAM ecosystem
Integration of IT service management tools with SIAM

SIAM and Other Frameworks

Relationship between SIAM and other frameworks, such as ITIL and Agile
Integration of SIAM with other frameworks and methodologies

SIAM Foundation Sample Paper Discussions

SIAM Foundation Sample Paper Discussions

Q&A

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Why Knowlathon

Established Expertise

Since 2013, Knowlathon has been offering high-quality training programs.

Client-Centric Approach

By prioritizing the unique needs and goals of each client, we deliver training solutions that drive tangible results.

Global Reach

Knowlathon has established itself as a trusted partner in IT training, helping individuals and businesses achieve their goals on a global scale.

Experienced Professionals

With deep industry knowledge and extensive expertise, our trainers bring real-world insights and practical skills to their courses.

Quality Commitment

We ensure that all training materials and methodologies meet industry benchmarks for excellence.

Strong Support

Our dedicated support team ensures a seamless and enriching learning experience.

K-Prime Warranty *

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Frequently Asked Questions.

What is SIAM™?

SIAM™ (Service Integration and Management) is a widely recognized methodology used to manage multiple service providers by integrating them into a unified, business-facing IT organization.

What is a SIAM™ model?

The SIAM™ model is an IT service delivery framework that manages services provided by multiple IT delivery towers on behalf of a business, ensuring seamless integration and coordination.

What are the benefits of SIAM™?

SIAM™ offers several benefits, including improved service to end-users, cost efficiency, enhanced accountability, greater flexibility, and the development and ownership of intellectual property.

What are the three layers of a SIAM™ governance structure?

The three layers of a SIAM™ governance structure are the customer organization, the service integrator, and the service provider.

What topics are covered in SIAM Foundation Training?

SIAM Foundation Training covers topics such as key concepts, principles, roles, and processes related to service integration. It includes areas like governance, collaboration, and managing multiple service providers.

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