EXIN SIAM™ Professional
EXIN SIAM™ Professional Course Features
Practical Application: The SIAM Practitioner emphasizes the application of SIAM principles and practices in the real world. It equips professionals with the knowledge and skills necessary to address real-world challenges and implement effective service integration in environments with multiple vendors. The certification focuses on the practical aspects of SIAM, allowing practitioners to immediately implement their knowledge to their work.
Advanced Knowledge: The SIAM Practitioner develops upon the SIAM Foundation's foundational knowledge. It explores service integration management in greater depth and complexity, providing professionals with advanced knowledge and insights. The certification covers governance, practices, challenges, and implementation strategies, enabling practitioners to comprehensively address the complexities of service integration.
Industry Recognition: The SIAM Practitioner is widely recognized in the industry as proof of a candidate's service integration and management expertise. It demonstrates a practitioner's ability to implement and administer SIAM in multi-vendor environments with success. Obtaining the SIAM Practitioner increases professional credibility and opens up new career opportunities within the service integration industry.
Collaboration and Coordination: SIAM Practioner emphasis on collaboration and coordination between multiple service providers. The SIAM Practitioner equips professionals with the knowledge and skills necessary to facilitate effective collaboration and coordination between diverse stakeholders. This includes establishing robust governance structures, instituting communication channels, and fostering productive working relationships, all of which contribute to enhanced service delivery and customer satisfaction.
Holistic Approach: SIAM takes a holistic approach to service integration, considering not only the technical aspects but also the organizational, process, and cultural factors involved. The SIAM Practitioner certification provides professionals with a holistic understanding of service integration and enables them to address the complex interactions and dependencies between different service providers. This comprehensive approach helps organizations achieve seamless service delivery and maximize the value from their service provider ecosystem.
Learning objectives
The learning objectives for the SIAM Practitioner are intended to provide professionals with the knowledge and skills required to effectively apply SIAM principles and practices. The key learning objectives of the SIAM Practitioner certification include:
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Understand SIAM Principles and Concepts: Develop a thorough comprehension of the fundamental concepts, principles, and terminology of Service Integration and Management (SIAM). Obtain an understanding of the value of SIAM and its function in administering service integration in environments with multiple vendors.
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Apply SIAM Practices: Manage the integration, coordination, and collaboration between multiple service providers by employing applicable techniques, tools, and methodologies. Learn how to establish effective working relationships, define roles and responsibilities, and implement governance structures to support the successful integration of services.
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Address SIAM Challenges and Risks: Identify and mitigate the difficulties and hazards associated with deploying and operating a SIAM ecosystem. Learn how to manage conflicts, ensure organisational objectives are aligned, and deal with cultural and organisational change.
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Design and Implement SIAM Governance: Strategize the design and implementation of effective SIAM governance structures and processes. Comprehend the essential components of SIAM governance, such as performance management, service reporting, and service enhancement.
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Transition to a SIAM Ecosystem: Develop transitional strategies and plans for the SIAM ecosystem. Learn how to manage the transition process, including change management, communication, and engagement with stakeholders.
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Manage Relationships with Service Providers: Learn the significance of managing relationships with service providers and effective vendor management techniques. Gain insight into managing service provider contracts, service level agreements (SLAs), and continuous improvement initiatives.
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Apply SIAM in Real-World Scenarios: Implement SIAM principles and procedures in real-world scenarios and case studies. Develop the skills necessary to analyse complex service integration challenges and to make well-informed decisions to enhance service delivery.
Target audience
All individuals from beginner – senior level, who are responsible and accountable for the management of IT Services in any organisation and most commonly include the below (but not limited to) designations:
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Service Integration and Management (SIAM) Practitioners
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Service Managers and Service Owners
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IT Managers and IT Professionals
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IT Service Providers and Suppliers
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Process Owners and Process Managers
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Project and Program Managers
Pre-requisites
Candidates seeking the EXIN SIAMTM (Service Integration and Management) Professional certification must satisfy the following prerequisites:
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Accredited SIAM™ Professional training, including successful completion of the Practical Assignments.
Exam and Certification information
Exam Details:
This certification has a 2-part exam.
Part 1
Practical Assessments
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4 assignments each duration is 90 minutes, these assignments are based on case studies which are provided during the training, these assignments will be assessed by the trainer.
Part 2
Exam -
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Exam Type: Objective Testing
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No. of Questions: 40
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Exam Duration: 90 Minutes
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Exam Format: Multiple Choice Questions (MCQ)
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Pass Marks: 26 out of 40 (65%)
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Exam Type: Closed Book
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Exam Content: The questions test your understanding and application of SIAM concepts, principles, practices, and processes. They assess your ability to analyze SIAM scenarios and make appropriate decisions based on the given information.
Certification journey
Course Outline
- Overview of the SIAM framework and its benefits
- Understanding the need for service integration and management in complex service ecosystems
- Roles and responsibilities of a SIAM Practitioner
- The stages of the SIAM implementation journey
- Defining the vision, strategy, and governance for SIAM
- Planning and preparing for SIAM implementation
- Managing the transition to the SIAM operating model
- Identifying and defining SIAM practices and processes
- Understanding the purpose and activities of each SIAM process
- Aligning SIAM processes with IT service management (ITSM) processes
- Implementing and improving SIAM processes
- Overview of the various roles and responsibilities within a SIAM ecosystem
- Defining the responsibilities of the SIAM Practitioner and other key roles
- Understanding the relationship between service providers, integrators, and customers
- Establishing effective SIAM governance structures
- Defining key performance indicators (KPIs) and metrics for measuring SIAM success
- Managing organizational change and cultural aspects of implementing SIAM
- Common challenges and risks associated with implementing and operating SIAM
- Strategies for mitigating risks and addressing challenges effectively
- Best practices for managing relationships and resolving conflicts within a SIAM ecosystem
- Recap
- EXIN SIAM™ Professional Sample Paper Discussions
- Q&A
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