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Course Package

Exam Voucher by EXIN

Official Training Material from EXIN

Official SIAM Professional E-Book

Highly Experienced & Accredited Instructor

Live Instructor-Led Sessions

Real Life Examples & Case Studies

Lifetime LMS Access

K-Prime Warranty


 

Target Audience of EXIN SIAM™ Professional Certification 

  

All individuals from beginner – senior level, who are responsible and accountable for the management of IT Services in any organisation and most commonly include the below (but not limited to) designations: 

  • Service Integration and Management (SIAM) Practitioners 

  • Service Managers and Service Owners 

  • IT Managers and IT Professionals 

  • IT Service Providers and Suppliers 

  • Process Owners and Process Managers 

  • Project and Program Managers 

 

Pre-requisites of EXIN SIAM™ Professional Certification Training 

 

Candidates seeking the EXIN SIAMTM (Service Integration and Management) Professional certification must satisfy the following prerequisites: 

  • Accredited SIAM™ Professional training, including successful completion of the Practical Assignments. 

 

EXIN SIAM™ Professional Exam and Certification Information

 

This certification has a 2-part exam.

 

Part 1 

Practical Assessments 

  • 4 assignments each duration is 90 minutes, these assignments are based on case studies which are provided during the training, these assignments will be assessed by the trainer. 

Part 2 

  • Exam Type: Objective Testing 

  • No. of Questions: 40 

  • Exam Duration: 90 Minutes 

  • Exam Format: Multiple Choice Questions (MCQ) 

  • Pass Marks: 26 out of 40 (65%) 

  • Exam Type: Closed Book 

  • Exam Content: The questions test your understanding and application of SIAM concepts, principles, practices, and processes. They assess your ability to analyze SIAM scenarios and make appropriate decisions based on the given information. 

 

EXIN SIAM™ Professional Certification Journey 

Course Outline

1 Introduction to SIAM
  • Overview of the SIAM framework and its benefits
  • Understanding the need for service integration and management in complex service ecosystems
  • Roles and responsibilities of a SIAM Practitioner
2 SIAM Implementation Roadmap
  •  The stages of the SIAM implementation journey
  •  Defining the vision, strategy, and governance for SIAM
  •  Planning and preparing for SIAM implementation
  •  Managing the transition to the SIAM operating model
3 SIAM Practices and Processes
  • Identifying and defining SIAM practices and processes
  • Understanding the purpose and activities of each SIAM process
  • Aligning SIAM processes with IT service management (ITSM) processes
  • Implementing and improving SIAM processes
4 SIAM Roles and Responsibilities
  • Overview of the various roles and responsibilities within a SIAM ecosystem
  • Defining the responsibilities of the SIAM Practitioner and other key roles
  • Understanding the relationship between service providers, integrators, and customers
5 SIAM Governance and Organizational Change
  • Establishing effective SIAM governance structures
  • Defining key performance indicators (KPIs) and metrics for measuring SIAM success
  • Managing organizational change and cultural aspects of implementing SIAM
6 SIAM Challenges and Risks
  • Common challenges and risks associated with implementing and operating SIAM
  • Strategies for mitigating risks and addressing challenges effectively
  • Best practices for managing relationships and resolving conflicts within a SIAM ecosystem
7 Recap
  • Recap  
8 EXIN SIAM™ Professional Sample Paper Discussions
  • EXIN SIAM™ Professional Sample Paper Discussions 
9 Q&A
  • Q&A 

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